Support Forum

I accidentally delete my active users can you assist me to recover them.<removed personal information><removed personal information><removed personal information>

Hello, I have a user that is not receiving the confirmation email. I have checked our spam logs and confirmed that the email is not being flagged as spam or held by our email client. Please help us resolve this issue. Thank you,Caleb 

I installed box drive 2.27.242 on windows 11 pro 21H2 (build: 22000.978) In the login prompt, I saw no error, then it disappered.  I cannot see box folder in windows explorer.  Box Indicatator at bottom menu bar says " not login" Unistall box, the reinstall it did not help. In the task manager, two box app (blue and grey) and Box.Desktop.UpdateService. How can I fix this?

After clicking "Login" on Box Drive, nothing happens. It does not complete the login.Manually opening `boxauth://` shows a protocol error: "No app associated with this protocol".I already tried:- Reinstalling Box Drive- Deleting AppData\Local\Box- Changing browsers (Chrome/Edge)- Clearing boxauth registryStill stuck in the login loop.Attached: logs and screenshots. Please advise how to restore `boxauth://` or resolve the login flow. 

Dear Sir/Madame, With the new version of Box (version 2.49.249), we are unable to use the quick search feature that we previously used on the desktop. When we use the search tool, a loading (waiting) screen appears, but no results are displayed. The figure below shows the waiting screen that appears when we try to search the documents. This issue does not occur for colleagues who are still using the previous version. However, users who have updated to Box desktop version 2.49.249 are unable to use the document search functionality on the desktop application.How can we resolve this issue for users who are on version 2.49.249? Is there any way to download previous versions? Could anyone please assist us with this problem?

I have an enterprise plus account, with unlimited storage and 15gb file upload limit. I want to share a folder with someone outside my organization so that they can send me large files, well beyond a 10 gb upload limit. I made the shared folder when my account was mistakenly limited to 10gb, after fixing that for myself, my collaborators still are faced with a 10gb upload limit. Does anyone have any detailed info about the relationships between my account upload limits, the folders I make and share, and people outside my organization who are creating box accounts just to send me large files on this shared folder?  Thanks,Jon

Hello Box Community,I found several similar questions on the community, but none seemed to match our exact situation (specifically regarding the deletion and recreation of the Google account). Therefore, I am posting this new question.We are facing a login issue with a user in our organization, and we use Google Workspace.Here is the summary of the problem: A user previously logged into Box using their Google account. This original Google account was deleted. Later, a new Google account was created using the exact same email address. When the user now tries to log in to Box with this new Google account, they receive an error. The error message shown in Japanese is: 「BOXアカウント<mail address>はすでに別のGoogleアカウントに関連づけられています。<mail address>にログインして、この関連付けを解除してから続行してください。」 This translates roughly to: "The Box account <mail address> is already linked to another Google account. Log in to <mail address> and remove the association to continue." The core problem is tha

Good morning - I would like to get in touch with technical support,  the Box Product Support team, or anyone similar who can resolve technical questions. My goal is to merge my former university account with my current personal account in order to retrieve files. I would be willing to get an appropriate service to get the right set of files. Would someone be able to connect me with the right team?

Several team members are trying to upload new versions of files but are not getting the option when we click the 3 dots. Different files, different people, different days. 

Last week, all the folders in my account disappeared unexpectedly. Does anyone know how I can find out what happened? Also, how can I get in touch with the Box support team for assistance? 

Hi, I just logged into my Box account after a few months of not using it and noticed that all my folders and documents are missing. I did not delete them, and they are not in the trash. My account shows as empty with zero storage used.Could you please advise how I can recover these documents, and who I should contact for help? I really need to get these files back. I posted in the Support Forum” a day ago, but no reply.Thank you for your assistance!

Is there a way to make a sharable link that permits anyone with the link to upload a file, but not to view other files that have been uploaded? It looks like you can assign those permissions when sharing with individual people, but not when generating a link to share out with many. 

Hi-  I need to change my domain in box and to realign users. I need someone in support to contact me.

I am trying to create a file, to which I can share a link with 80+ external users to easily allow them to upload their company’s logo.I’ve tried various setting in creating the link, but can’t seam to get it right.  No one has been successful in uploading any of their logo’s.What is the right way to do this?

Hello team! I can't change the employee's email, but other employees have the same emails in this domain. What could possibly be?

I just completed the Salesforce integration with Box. However, we have many existing client folders that I would like to repurpose as Accounts folders. Is there a way to create the Account association by creating the folder metadata in Salesforce using existing folder IDs in Box. I understand I would need to add the folder Id and account record ID in the meta but am not sure how to see that data in the older box files. Or, if there is a better way to migrate the data, open to all suggestions. Thanks in advance! 

For some reason I can’t access my University’s BOX account and when I try to reset the password it says the reset link was sent to an email that doesn’t exist. The university told me I need to talk to BOX. Please help.

No “new” key to upload

I had a client that asked/required a  2 step verification for a job. The job is done.  But I still have to use the 2 step verification sometimes even when I am not dealing with the old client folder etc. The 2 step ver. is a royal pain, how do I remove it?   Many Thanks in advance.

I am using a free account of Box, which provides me with 10 GB of storage. My account settings show that I have used 1.8 MB of that storage. However, when I try to add a file I get the error in the below screenshot. You can see in bottom right of the background that the file failed to upload because “Account storage limit reached”. How can I solve this issue? It’s severely interfering with a project I’m working on. 

I am trying to retrieve a previous version of a file but receive a server error(Server Error: File versions could not be retrieved)The current version was corrupt and we lost important data

Hello,I am unable to upload multiple files/images (the most I’ve managed is 6 the last time I tried). I thought this was due to the bandwidth limit issues, but these should be resetted every month (the bandwidth issue was supposedly due to the ClickUp integration and was since resolved). I’ve tried multiple devices/methods with the same results.Thanks for help.

Description: I am experiencing a persistent login loop with Box Drive on macOS. When attempting to log in, the application redirects to the browser (Chrome) for authentication. After successfully entering credentials and completing 2FA, the browser attempts to "hand off" to the desktop app, but the app fails to register the session and prompts for login again.System Specifications: macOS Version: Tahoe 26.3 Box Drive Version: 2.49.255 Primary Browser: Chrome (up to date) Troubleshooting Already Completed: To save time, please note that I have already attempted the following without success: Browser Cleanup: Cleared all cookies, cache, and site data for box.com and app.box.com in Chrome. Default Browser Swap: Switched the system default browser to Safari to rule out Chrome extension interference. Terminal Reset: Ran the fileproviderctl domain remove and defaults delete com.box.desktop commands to clear the local database and app state. Permissions Check: Verified that the Box

Can we invite new people to new folders without sending them automatic notification and email? I'm thinking of making many folders and invite people. It might be annoying to receive automatic notification and email every time people are added to new folders. I'd appreciate if I can know how to add people to new folders without notification and email.

My file storage was 50gb and it appears that it's been reduced to 10gb.  I've made no changes to my account.  Please advise how this can be restored.