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Question

Attempting to create a ticket and fix assistance to manually reset my box drive.

  • April 1, 2026
  • 1 reply
  • 6 views

Box is no longer available in my file folders. When I restart my computer, it prompts me to sign into box, then has a variety of errors (Box has encountered an issue that requires a reset… NEXT Box Drive has encountered a problem that requires you to manually reset… NEXT: Cannot run the command that they are asking me to, as it is not recognized.). I have attempted to uninstall box and start again, but this is not possible with my windows uninstaller or with an external uninstalling app.

 

1 reply

  • Author
  • New Participant
  • April 1, 2026

After google searching, I was able to run the commands and prompts as indicated, however it is still not working if anyone has any guidance.