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Question

Reducing or canceling licenses

  • April 1, 2026
  • 2 replies
  • 19 views

I'd like to reduce my licenses from 7 to3.

(also cancel payment or refund, if possible)

I had added them by mistake.

Is there any way to do it?

 

2 replies

Rona Box
  • Community Manager
  • April 1, 2026

Hi ​@Akhelo

Welcome to Box Community, and we will assist regarding your seats/licenses. 

To reduce your seats, please reach out to our cancellations team through cancel@box.com or feel free to submit a ticket by contacting support

 

Hope this helps! 


I accidentally added extra licenses—could you please reduce them from 7 to 3?