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Question

Backup Code

  • May 23, 2025
  • 4 replies
  • 159 views
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I need a backup code for when I don't have my MFA nearby.  When I try to generate my one time code I get the following error message

There was an error while generating account backup codes. Please try again.

I have tried several times. 

 

    DonHammons

    4 replies

    C
    Forum|alt.badge.img

    Hi JB,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

    C
    Forum|alt.badge.img

    Hello I have the same problem, what was the solution?

    Thanks.

    P
    • PCherlet
    • New Member
    • September 22, 2025

    I've just tried to create Backup Codes and I get the same error message.  Any updates?

    M
    • Mamak
    • New Member
    • November 22, 2025

    Hi 
    I just tried and got the same problem. I tried with two browser from which I had never connecte to box before so there is no nasty cookie nore cache file. 

    This is a pitty that this just does not work although BOX.com claims it is operationel since 2022

    P
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