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I need a backup code for when I don't have my MFA nearby.  When I try to generate my one time code I get the following error message


There was an error while generating account backup codes. Please try again.


I have tried several times. 


 

Hi JB,


Welcome to Box Community and glad to assist!


I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 


Thanks for posting!

Hello I have the same problem, what was the solution?


Thanks.

Reply


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