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I need a backup code for when I don't have my MFA nearby.  When I try to generate my one time code I get the following error message

There was an error while generating account backup codes. Please try again.

I have tried several times. 

 

Hi JB,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!

Hello I have the same problem, what was the solution?

Thanks.

I've just tried to create Backup Codes and I get the same error message.  Any updates?

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