missing files and folders

Hi Joshua,

Welcome to the Box Community, I'm happy to help!

This would be something our Product Support team would like to investigate with you and may require specific account information. 

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Kindly check your email for details and updates.

Hello Team,

I’m facing an issue accessing my Box shared link:

🔗 https://nike.box.com/s/sdno9l5fkb1x7ofmearct23uvjj4zap7
🔗https://nike.box.com/s/c3abuwne1or3ivj6v0ra06e8sjtz07wk

Even as the owner, I’m seeing “data not available / unable to view content”, and the same is reported by others who try to access it.

What I’ve already checked:

• Logged in via Nike SSO
• Verified the folder still exists
• Confirmed basic share settings

Could you please help check if:

• There are any permission / policy restrictions on this link or folder
• The folder is impacted by ownership, classification, or collaboration limits
• Any Box-side issue is blocking access

Please let me know if you need:

• Folder ID
• Owner details
• Screenshot of the error

Thanks in advance for your support.

— Prabhu Nandan