Support Forum

I set up a Box Account recently (using my gmail login for my company) and have been able to log in online with no problems. But on the desktop app, I get stuck in a login loop.I select login on Box Drive screen, Google Chrome opens I authenticate through Google, and I am taken back to the Box Drive screen with no change.I've tried to:- Uninstall/reinstall Box Drive- Use the Box Reset Tool  Could I get a screen share to see what is going on?

Please, help to solve the issue with an Excel file that all in a sudden got corrupted after being opened on IPhone and since then nol other device can open it, neither directly from box web version. 

I have noticed this bug in several versions of Box for iOS app. When you have many files to share to a user in some app and you use a standard “Share in” iOS feature for that - everything works fine for several files. But starting from some file, it just stops working, Box app is getting unresponsive and the only way to keep sending files to that app from Box app to other app is to close and restart Box app. Note that it doesn’t matter where are you sending the files. It seems like Box app has some buffer / limitation for a number of files or total volumes of information to share during one “session”. 

This is Yusuke_Manaka. I recently inquired about removing the suppression list, and it seems that the following five people are also restricted. <personal information-redacted> I apologize for the inconvenience, but could you please remove the suppression list for them as well?

A client just invited a different email account of mine to access files. Everytime I try to create a new account with that email, I get a 500 error. I’ve switched browsers, cleared my cache, gone into incognito, and disabled all extensions. HELP!

I signed up with Box originally by using the Sign in with Google.  Now, I need to connect and app that can’t use that so I tried to set a password since my profile claimed I don’t have one. I entered that (and got green for strong) and then an error when submitting it. I tried 5 different variations of password before attempting to set an email to the account first. Now, I’ve tried 4 different email addresses and everyone one gives the most generic “There was a problem” error and won’t do anything.So, I have a Google Sign in that only seems to work on the site itself, can’t add email and/or password, therefore can’t access the storage by any other means… based on looking around the support site, I’m not overly sure if/when I’ll get any kind of response or help, but I guess I have no choice. Ideas?

An entire client file with multiple years of data just disappeared without any trace and I have no idea how or why it happened. Could someone please reach out and provide details of how to remedy this issue?

I received an email with a link to a drop box with the files that were sent to me and this image shows up. why and how do i receive the files?  

Invited to collaborate on a folder, but when I click “Accept invite” the folder does not show up in my box.

I accepted an invite from someone outside my organization to work on a folder, and now I can’t see any of the folders I normally use, or any folders from my organization at all. WTF happened!? 

My colleague has been on leave for a while, but when he returned recently and tried to log in to Box, he received a message that a verification code had been sent. However, the verification code has not arrived in his email. Because of this, he is unable to log in and is unable to contact support, so I am asking the question on his behalf. While he was on leave, his email address was also dormant, so I wonder if that is the cause. Please tell me how to contact support.

Hello. I am an administrator of my box account. I can share files with an external user I have a message saying “The invitations could not be sent to the following people, because external collaboration is limited either by your company or by their company: xxxx@gmail.com"I have tried with several email addresses and it only works with adresses with our own domain name. Where could I configure this? Thanks in advance. Olivier 

I would like to create a workflow that when a file is uploaded into the folder it generates an approval task, and during the execution of the workflow to be able to select the approver. I was trying to define a workflow as such, but the Approver field is required during the design of the workflow and I would need to select the approvers dynamically. Please advise how it can be done. Thanks!

I am not able to access my account invites without upgrading. Why is that? I am also not able to access shared folders. Please advise. 

2-Step Verification Authenticator App Enter the 6-digit code from your authenticator app. Authentication Code   Not seeing code 

All of a sudden -- I cannot preview or see my Box excel files on my laptop.  They work fine on my desktop and phone.  Any assistance would be greatly appreciated.  I have worked with Box technical support and gotten no where.

Hello,   Some of our users are seeing below error when we try to display Box Folder inside Salesforce.   Box Explorer Error: Invalid DWA Request: The requested user cannot be found or does not have domain wide auth enabled   It looks like some permission issue, but can we please identify what is the root cause and how to resolve this?

Teams動画の共有URLのブックマークを新規作成しようとしたところ「追加中にエラーが発生しました」となりました。名前を変更したり、URLも確認して何回も試みましたがダメでした。対応策を教えてください。

Добрый день! Я давно пользуюсь услугами Box.com и хотелось бы уточнить один важный момент: если я временно перестану активно пользоваться аккаунтом (например, на несколько месяцев), через какой срок мои файлы или сам аккаунт могут быть удалены за не активность?  Интересует хотя бы приблизительный ориентир: это 1 месяц, 2-3 месяца или больше? В официальной документации я не нашёл точных сроков, а для планирования хранения данных эта информация важна.   Заранее благодарен за разъяснение!

Wir sind eine Firma, die im Real Estate Umfeld tätig ist. Unter anderem verarbeiten wir in unserem ERP Rechnungen von div. Facility Firmen. Im Rahmen der Evaluation von Box.com möchten wir wissen, was der korrekte Setup (User, Berechtigungsstruktur etc.) ist für folgendes Bedürfnis:Facility-Firmen liefern ihre Dokumente (Rechnungs-PDF) automatisch über eine Schnittstelle in Box.com ein Wir haben eine zentrale Box.com Instanz für all diese Dokumente Unsere Mitarbeiter sind für “Regionen” zuständig und sollen jeweils nur die Dokumente sehen, die für ihre Region eingeliefert wurden Die Partner (Facility-Firmen) sollen im Notfall ihre Rechnungen auch in Box.com sehen können (lesend)Folgende Struktur/Architektur haben wir uns überlegt:Box.com Business Plus Plan um die Partner als “Externe User” auf eine klar definierte Folderstruktur lesend zu berechtigen 1 Managed User als Admin für die ganze Berechtigungsstruktur/

hello I am getting the error massage when I am trying to re-install the Box driver so I can log into my new account but I get this message.  The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Please help I need to get this working

Good morning,   I updated my computer but something didn’t work for Box - I sent my logs and then it says to open a support case to investigate the issue. Could someone do this for me?Thanks,Brandy Fox

Another user who cannot access their account due to 2FA. I can’t set it up as I can’t access my account settings without being logged in.

Trying to add a user to a sandbox and it's stating that ‘User belongs to another enterprise’.  I checked out main account and it doesn't exist in there so no idea what enterprise it could be a part of.  Any ideas on how to track down where it exists?

Je ne peux pas souscrire la version payante, et j’ai besoin acceder a une a une ancienne version du fichier box