specific user not receiving Box invite emails — attempted to set them up with an email alias and the alias is not receiving either. Other users in the org are able to receive invites, user does not have Box domain blocked on Outlook nor are the emails going to spam.
Question
User not receiving invite emails
Hi
Welcome to Box Community, and we’ll ensure the user is correctly receiving Box emails.
For us to review the user’s email address, I’m going to create a support ticket and a member from the Box Product Support team will reach out to you. Please keep an eye out and we’ll get in touch shortly.
Thanks for posting, and we hope to sort this out soon!
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