I can view box notes on my computer, but on my Android phone the box.com app says p”review unavailable you need permission to view this file” when I try to open a box note. Any suggestions?
Question
box aoo not working
Hi
Welcome to Box Community, and we’re glad to assist!
Please follow the preliminary troubleshooting steps to resolve your preview error on Box for Android:
- Confirm the Android app is logged into the same account as the desktop
- By any chance, are you accessing the file via shared link? If yes, go over to the folder and open the file.
- Refresh, then reinstall the app
- Try a different network and test in the mobile browser
Hope it works! Please let us know how it goes.
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