On my free account, I was unable to preview videos. I just upgraded to a Personal Pro account and it still says I am unable to preview this file type. Is it because it is an MP4? Or do I need an even higher level account?
Pretty frustrating!
Greg
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Hi Greg,
Welcome to Box Community and glad to help!
Note: Video preview is available only to Business level Box accounts, and above. Free or personal users can preview video files owned by these accounts.
(https://support.box.com/hc/en-us/articles/360044195013-Introducing-Box-Preview#previewvid)
Hope it helps!
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