On my free account, I was unable to preview videos. I just upgraded to a Personal Pro account and it still says I am unable to preview this file type. Is it because it is an MP4? Or do I need an even higher level account?
Pretty frustrating!
Greg
Question
Video Preview Unavailable
Hi Greg,
Welcome to Box Community and glad to help!
Note: Video preview is available only to Business level Box accounts, and above. Free or personal users can preview video files owned by these accounts.
(https://support.box.com/hc/en-us/articles/360044195013-Introducing-Box-Preview#previewvid)
Hope it helps!
Ok and why is that only available.on Business level? I’ve been with you guys 15 years. I can preview on WeTransfer, Dropbox and pretty much anyone else. BTW, I am NOT on the free acct. I would LOVE for you guys to make that available for us long time supporters.
I’m with Greg, frustrating...
Mikal
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.