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Question

MFA Problems

  • April 14, 2026
  • 1 reply
  • 71 views

I have been using Box in the workplace for approximately four weeks.  I did not set up authentication or an account backup code.  This morning when attempting to log in, I was prompted to provide authentication or a backup code.  I don’t have the Microsoft Authenticator app.  Is there a way to configure a backup code or a way to prevent this from happening again?

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • April 15, 2026

    Hi ​@jjmars, 

    Welcome to Box Community, and we’re going to assist disable your Multi-Factor Authentication. 

    I’ll create a support ticket and a member from the Box Product Support team will reach out to you. Please keep an eye out! 

     

    Thanks for posting, and we hope sort this out soon! 

     

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