I have been using Box in the workplace for approximately four weeks. I did not set up authentication or an account backup code. This morning when attempting to log in, I was prompted to provide authentication or a backup code. I don’t have the Microsoft Authenticator app. Is there a way to configure a backup code or a way to prevent this from happening again?
Question
MFA Problems
Hi
Welcome to Box Community, and we’re going to assist disable your Multi-Factor Authentication.
I’ll create a support ticket and a member from the Box Product Support team will reach out to you. Please keep an eye out!
Thanks for posting, and we hope sort this out soon!
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