■ Issue
Files (mainly CAD data and PDFs) are disappearing from multiple folders in Box, even though I have not performed any operations.
■ When it started
Around 6:00 PM yesterday
■ Environment
-
Windows PC
-
Mainly using Box Drive (desktop application)
-
Security software: ESET
■ Details
-
Files in the affected folders are missing (unclear whether they disappeared gradually)
-
No new deletions appear to be occurring at the moment
-
The “updated by” field shows my name, but I did not perform any actions
-
The issue occurs across multiple folders and appears random, with no clear pattern
■ What I have checked
-
No files found in the Trash on the Box web version
-
No related files found in ESET quarantine
-
I do not have permission to view activity logs on Box (Editor role)
-
No recent PC cleanup or migration performed
■ Permissions
-
Editor
-
No access to admin console or activity logs
■ Current actions taken
-
Box Drive is currently stopped
■ Concerns
-
Possible deletion sync triggered via Box Drive
-
Files may have been permanently deleted since they are not in the Trash
■ Questions
Has anyone experienced a similar issue?
What could be the possible causes and recommended actions?
Is it possible to recover the deleted files in this situation?