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Question

Box comments

  • April 17, 2026
  • 1 reply
  • 17 views

When I am logged in as one of my users in the Admin Console, I am receiving an error message when attempting to view the comments.  I am recieving the message ‘file activity items faild to laod: Annotations’.  How can I resolve this issue? It has been occuring all week. 

1 reply

Rona Box
  • Community Manager
  • April 18, 2026

Hi ​@cblack

Welcome to Box Community, and thank you for raising this concern regarding instant login. 

 

Our Engineering team has identified this error in Users & Group’s instant login and we are closely working sort this out the soonest. 

 

We appreciate your patience, and we will keep you posted!