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Question

How do I create a support ticket?

  • April 14, 2026
  • 1 reply
  • 11 views

I closed Box Drive because it was causing multiple error notifications to the point my system was not usabe. It then wanted to send a log to Box which I allowed. It then told me I should create a support ticket. It took me to the general Box website, not a support specific location. Is creating a post here i this forum the same as creatig a support ticket, or do I need to do something else?

 

The error messages are frequent, so I really do want some support on this. I have an indivicual account and no corporate support for help. Is this the best place to get it?

1 reply

Rona Box
  • Community Manager
  • April 15, 2026

Hi ​@mlitzkow22

Welcome to Box Community, and we’re glad to help resolve your Box Drive errors. 

 

Let me go ahead and open a new ticket regarding your issue. Someone from the Box Product Support team will reach out to you shortly. And moving forward, you can personally create a ticket without going to the Box Community page. You can  visit us through support.box.com

 

Thanks for posting, and we hope to resolve this as soon as possible!