Skip to main content
Question

All my files were deleted

  • April 15, 2026
  • 1 reply
  • 8 views

  • New Participant

Hello, I’ve been a Box user since it came out and primarily use it for cloud storage. The last time I logged in (a few months ago), all my files were there and everything was working normally.

Today, I was prompted to reset my password. After logging back in, I found that all of my files are missing.

Could you please help me understand what might have happened and how I can recover my data?

Thank you in advance for your assistance.

1 reply

  • New Participant
  • April 15, 2026

The exact same thing happened to me. I logged in and everything showed an error; only my ID number appeared. I'd had the Box account for years. Help!!