Support Forum

I need to clear an error message that occurred after an attempt to upload a file to a folder in which I don't have write permissions. How do I clear the error message?

Hi there, I am looking for a way to limit users to only "edit" and "move" files. I do not want users to download and remove any files. 

I have created a document where I have embedded links.  But with  all the links I embedded that are a Box link non of them are available When I or anyone else click on it it says "This shared file or folder link has been removed or is unavailable to you." I asked the link sender to send a new link, but experienced the same issue. I have gone through and removed link expiration dates and am still experiencing this issue.     I am stumped

Hi - I'm a co-admin on our Box account and I can see the Admin Console button on my login landing page.  But clicking the button just returns me to my landing page, and I can't access the Admin Console.  What might cause this?  I have accessed the Admin Console without problems in the past, but am no longer able to. Why does the Admin Console button appear at all if it doesn't work? Thanks Nik

Our Box is missing documents that they had previously synced. We have checked internally and no one has deleted them. I have tried to reach out to support but have been having difficulties creating a support ticket or chatting with someone. If someone from Box could look into our account, it would be greatly appreciated.

I have not received a provisioning / setup email for my new enterprise account (Federal Home Loan Bank of New York).

I previously was able to access all files in the box folders to which I have access (word, excel, pdf).  However this past week I have been able to access PDF files and word documents.  The preview does not load and gives the message: "We’re sorry, the preview didn’t load. This document may be protected."  So I then try to download the file, but it does not download.   The team sharing the folders insists nothing has changed with my access rights.   What is going on? Please help!

Whenever I try to accept the invite it says files can't be found. I received the invite a while ago, but thanks to our firewall, it wouldn't let me into box. Now that the firewall is fixed it won't let me access the files. 

I am out of storage even though there is nothing on my Box Drive. Please fix

Good morning, several collaborators are not receiving the invite email.  

Hello, I was recently added to a distribution list, and that entire distribution list has been invited to a set of Box folders. Others on my team on that DL have access to those folders, but when I try to access them, I receive this message: This folder does exist, and I am confirmed as a member of the DL. Please advise as to where else this issue could be coming from. 

how do I add a collaborator to a specicif account, all folders, at once (rather than one folder at a time)?

2nd request - need help w/BOX Tools Installer.  Every time I turn off power to PC (cold boot), I have to re-install Box Tools.  Very troublesome as my clients wait for this in a call or meeting when I need to demonstrate or collaborate.  A year ago another blog noted this same problem but no reply from BOX was posted.  Please Help...randal.

It would be extremely useful if Box Drive on the Mac would 1) allow me to hide files that I don't use frequently, 2) indicate which files are shared, and 3) distinguish between files that are mine versus files that belong to other people.  I have version 2.36.112 on my Mac running OS Sonoma 14.2.1

I have read through the help sections as 2FA is not showing within security tab of enterprise section.  One of the help prompts said if we cannot see 2FA available it would be because SSO was configured in the user settings, but this is not the case. Am i doing something wrong as I cannot find it anywhere within my Admin console?

my account is showing 30gb of 50gb used, in reality it is barely 5gb and im about to clear it, could you please check and update teh files status please? thank you 

Dear Support, I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. I cannot invite her to join our enterprise... (See attached screenshot). User's email is 'information redacted' Can you help me ? Thanks !

Support team, I need you to run a script for my account to fix the data inaccuracy issues around my storage size. Thanks in advance.

Hi. Suddenly some folders dissapeared - I have integrated box in my computer folders.. I cant find any folders when I log in to Box - the same goes for my colleages, but we can see some (but different) of the folders in the integrated computer place  . What do we do?

Colleagues are granting me access to box files but when I open the link i recieve the follwing message:   Oops! We can't seem to find the page you're looking for. Go to Recents | Go to All Files  

How do I find a list of all collaborators from a specific parent folder? Literally, I can't click on every sub-folder (hundreds of them) to find who has access to some of my folders.

Files saved by colleagues do not appear in finder. Each folder must be updated manually for files to become visible. I see the files in a browser, but am dependent on using finder. Using Apple OS Ventura 13.6.3. Box Drive version 2.36.112

my free space doesn't seem accurate, can i get the script ran on my account please. i cannot empty my trash either

When I "Save As" a file that was opened from Box Drive, the default save location is "My Documents" on my local drive, instead of the Box folder the file originally came from. Can this be changed?

The link you clicked to confirm your email has expired. If you wouldn't mind: Please contact your account administrator and request them to resend the email confirmation of the account you are trying to access. I have this problem!!!!!