Error when accepting invite for collaboration folder

Question

Whenever I try to accept the invite it says files can't be found. I received the invite a while ago, but thanks to our firewall, it wouldn't let me into box. Now that the firewall is fixed it won't let me access the files.

community-manager · Answer

Hi Emily,Welcome to Box Community and glad to help!Does the invite notification sent to the same email address you're using with Box? If not, please request for another invite using your correct email address.Hope it helps!

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