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Question

Missing Documents

  • May 23, 2025
  • 1 reply
  • 13 views

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Our Box is missing documents that they had previously synced. We have checked internally and no one has deleted them. I have tried to reach out to support but have been having difficulties creating a support ticket or chatting with someone. If someone from Box could look into our account, it would be greatly appreciated.

1 reply

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Hi Mya,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!