Collaborators not receiving invitations.

Question

Good morning, several collaborators are not receiving the invite email.

community-manager · Answer

Hi Joe,Welcome to Box Community and glad to help!Please troubleshoot if your invitee's reporting that they are not receiving the invite notification. And have them follow these steps.Check yourSpam/Junkemail folder. Sometimes, certain email clients do not recognize email frombox.com. If you find Box messages in yourSpamorJunkfolder, addnoreply@box.comto youremail contacts, orSafe senderslist. This will allow most mail clients to recognize Box emails and deliver them to your Inbox.Firewall, Content Filter, or Email Security Policy: Check if your firewall or virus scan is blocking the email notifications. Contact your Internet Service Provider (ISP) or Corporate IT department and ask that emails from the following domains be added to the email allow list (safe sender) to ensure that Box messages are not blocked.box.comnotify.box.comreply.box.comtrack.box.comIncorrectly typed email address: Is the sender using your correct email address? Just one mistyped letter will cause an email to go to the wrong address or make it undeliverable. Ask them to double-check that they entered your address correctly.Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list.Open a case with the support teamto check the affected email address(es).One avoidable reason for getting on the Box suppression list is from creating a new Box account before your actual mailbox or email account is set up.Email scanning issues:If you are experiencing scanning issues, check the HTML code of the templates for any changes and adjust your scripts.Note:Box "batches" email notifications before sending them out. This means an email may not be sent immediately after an action occurs.When multiple actions are batched/grouped into a single notification, the subject of the email will have the title of the top-level folder.This does not apply to Password Reset emails or Email Confirmation links.Thanks for posting!

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