Support Forum

When I "Save As" a file that was opened from Box Drive, the default save location is "My Documents" on my local drive, instead of the Box folder the file originally came from. Can this be changed?

The link you clicked to confirm your email has expired. If you wouldn't mind: Please contact your account administrator and request them to resend the email confirmation of the account you are trying to access. I have this problem!!!!!

Dear Support, please fix my storage space allocation problem. There is one single-line textfile in my account and according to the status: 46.3 GB of 50.0 GB used. I can't find anything that occupies 46 GB, restore the status display with the magic script that has been referenced many times in the support forums.Thx, Tamás    

I'm trying to access my account but I'm prompted for an authenticator code which I don't think I've ever set up.

I am being replaced in my current position and my replacement needs to become the primary contact and have access to our BOX account and profile. Please advise how this can be done. Thank you. 

When I try to delete an app, the message "Contact Box Support." appears. Who should I contact?

Hello,   I'm trying to search for a term that is in my html files and it won't show the file that the term is located in. I have the free trial for a business account can someone please help me?

How do we remove restrict collaboration to within our firm? The folder was created by a former admin who is no longer with us. We need to share the folder externally.

I removed my self as a collaborator. The other collaborator is dead.  How do I get the files back.

I cant see any files and folders on my account. Except that I cant go any other settings either.Like, View profile or Account setting, if I click there it got completely white window and once refresh I got error "This page isn`t working". It is same on other browser as well on mobile browser. When I try to login on mobile app I dont receive 2nd authorisation code and there is no other option to select. 

I am not getting anyone from support to even look at my urgent case.  SSO is not working and I can't even log in as an admin.  I thought the was a way for an admin to do this however I have been unsuccesful.

On my Mac I want to change the location that Box Drive uses to download files to.  I have followed the steps outlined in the article: Configuring the Default Box Drive Folder Location https://support.box.com/hc/en-us/articles/360043697454-Configuring-the-Default-Box-Drive-Folder-Location However after restarting Box Drive it still uses the default folder.   Has anybody been able to successfully change the default Box Drive location?   Does anybody have any suggestions on troubleshooting?  

My Box is sending an authentication number to a phone I dont have anymore.

I think the storage capacity display is incorrect. If this message is true, please let me know which file it corresponds to.   Account ID 9926209398   used storage 12.2 GB/10.0 GB

客先からBoxにログインできないとの問い合わせを受けています。具体的には、メールアドレスとパスワードを入力すると、 「We've Sent You a Confirmation  Email」 との画面が表示されます。 どうしたらよろしいでしょうか？対処をご教示お願いいたします。  

Sometimes it works fine and I can see the shared folders and other times I get this " Oops! We can't seem to find the page you're looking for  This makes it very hard to effective and efficiently do my job. I am behind on projects because of this message. 

My team is in the process of setting up a Box portal for all sales enablement collateral. Is there a good resource available for naming convention for folders and files to track analytics (views, downloads)? And is there a good way to track views and downloads?

16.9 GB "used" of 50.0 GB usedBut total files are near 5GB.

Hello, I'm curious if anyone has insights on whether the Box API allows for displaying previews of previous versions. I've experimented with embedded links, but it doesn't seem effective. My goal is to develop a web integration app that can present different versions side by side, a feature currently missing in Box.

We have Clio integrated with Box. I created a new matter two days ago and the folder is still not appearing in Box. Please respond.

メール確認用のリンクが有効期限切れになってしまったので再送信をお願いいたします

We use DUO for MFA and SSO.  In a lot of instances I can select ADFS as the SSO type since Duo is heavily integrated into AD.   I am testing my organization with SSO and am getting "invalid credentials" - so something is not quite right.   The SSO settings are pretty generic on the box side, so I cant really tweak anything and am looking for some guidance ot see what Box support sees behind the scenes.  No option to submit a ticket or chat..so this is my only avenue of support. 

There are Red exclamation points next to Box folders，I have restart the mac，but i didn't work.

I am using a formula to refer to numerical values in another file in Excel, but the synchronization is slow.It may take a day or two for the numbers to sync.One Drive and Google Drive synchronize almost in real time, but I feel that BOX synchronization is too slow.Is there a way to improve it?

Hi, my phone number chanced I cant access box. What should I do?