Add a user with an existing account

Question

Dear Support,
I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise.
I cannot invite her to join our enterprise... (See attached screenshot).
User's email is 'information redacted'
Can you help me ?
Thanks !

community-manager · Answer

Hi there,Welcome to Box Community and glad to help!Let me create a new case and a member of our team will be in touch, please keep an eye out.Thanks for posting!

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