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Dear Support,

I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise.

I cannot invite her to join our enterprise... (See attached screenshot).

User's email is 'information redacted'

Can you help me ?

Thanks !

xip01HKSMEKD1JXX7MBRNA7BVXV37.png

Hi there, 

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!