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Dear Support,


I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise.


I cannot invite her to join our enterprise... (See attached screenshot).


User's email is 'information redacted'


Can you help me ?


Thanks !


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Hi there, 


Welcome to Box Community and glad to help!


Let me create a new case and a member of our team will be in touch, please keep an eye out.


Thanks for posting!


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