Support Forum

1. Will external users occupy a license? 2.Is there an API that provides Google workspace and Box concatenation automation? 3.Does Box have a backup mechanism or does it provide SLA?

Even if you delete unnecessary files in the folder and there is nothing in the folder, 44GB of storage space is still used. Could you please help me so that the storage capacity is displayed correctly?

Hi I have recently clean up and deleted many files however account shows 5 out of 10 GB used. Can support help me to reset account storage available?

I believe I have unlimited storage with my account.  Let me known if I am mistaken. We are having trouble uploading additional documents. What do I do?

Hi! Whenever Im trying to upload some files (zip files) it gets stuck on 44% and then restarts the entire uploading process, which later stops and an error message appears. Any help? Thanks!

Hello, I’m using the cloudsync by synology for mirroring files. On 29/11/2023, I have noticed that one or two out of ten files are synced after 4 hours since the files was uploaded to the Box(Others was synced immediately).That problem persists for half a day. After some investigation, I have got to know that cloudsync uses the box event api and the event was delayed.I got the event data below by calling the api using curl command.The event data shows that recorded_at is about 4 hours later than created_at.   { "type": "event", "event_id": "6a6e8892b56aa016e60dac75973e3c16ac06148f", "created_at": "2023-11-29T23:42:29-08:00", "recorded_at": "2023-11-30T03:43:23-08:00", "event_type": "ITEM_UPLOAD", "session_id": "v5wegwhkd6bo63sk", ... Now, I have the following questions below. How often does similar event delay occurs? How long is max expected event delay?   Regards,

We just wanted to double check that Cary Jones has been removed as a user from account 15524005809 ?   We had a request from a user (Suzette ) to remove Cary as they are no longer working on one of our productions, so no longer need access to the Box folders.   When we tried to remove (myself & Debbie, the account admin) we couldn’t see Cary – checked with Suzette and she said that she had tried on Friday but thought it hadn’t worked. Can you just double check that it did indeed work?   And for future reference, when removing people from folders – can this only be done by the admin or whoever granted access in the first place?

Hello.Notifications will not be sent to this email address. Has it been added to the suppression list? Please remove it from the suppression list.

I logged in with my Box Enterprise account. However, I am unable to log in because I am receiving a message that says "Please log in with your Box Enterprise account." Can you tell me how to log in?

Hi Team, I am facing issue while uploading file to folder, I am having collaborator access for uploading file to a folder. My colleague has added me as collaborator (Admin) in app. When using Developer Token of that app I am able to upload file on folder, but when generating Access Token and using it to upload it gives me below error:Error when uploading using Generated Access Token:{    "type": "error",    "status": 404,    "code": "not_found",    "context_info": {        "errors": [            {                "reason": "invalid_parameter",                "name": "parent",                "message": "Invalid value 'd_244280116703'. 'parent' with value 'd_244280116703' not found"            }        ]    },    "help_url": "http://developers.box.com/docs/#errors",    "message": "Not Found",    "request_id": "6sq71ghlvfufpj1r"}I am generating token using client credentials and authentication for my app is OAuth 2.0 Can someone tell me what is issue or what i am missing in this implementa

Can someone pls help re-instate the below folder?  Until last week, I had access to this folder and ppl were making changes to the same.  https://apple.box.com/s/705t59hq874z0swjko7nsijs9nhnm8dn

Hi Team, In Events API do we get the User Id and Email of actor for all event type in Enterprise Events? Regards, Shailesh

Hi One of our team members could not receive password reset email.  She tried several times and no email came through.  

Must I download BOX Drive on Mac and Windows?  I downloaded Drive to my Mac side, but cannot find the folder when using Windows Virtual Machine. Thanks in advance for any assistance.

Hello.  We are new to Box and have questions regarding uploading emails to Box folders. The info in Box support indicates it’s possible, but I don’t see that our account has the settings needed to enable this functionally.  Would you be able to help with instructions or if we need to modify our account to enable this activity please let me know. 

Could you please correct the amount of GB used in my account? Everything is empty at this point. Thank you.

I have one Word file in BOX (on my MAC Air) that is only opening on the desktop, rather than opening automatically online (so that multiple people can edit at the same time). Other Word files are opening as they normally have, online. Is there a setting for this one file that will allow it to be opened online?

My box drive wasnot synching with my box account. The files showing in my box drive were not appearing in the browser application of box. To solve this I uninstalled box drive. Now whenever I try to install it again I get this error:    I am currently running macOS Sonoma v 14.2.1. 

There is a difference between the amount of files and the amount of free storage space. I had this problem again. Could you please fix the problem?

I need you to run the script in this article on my account: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect   It is to resolve the error of the displayed space and the real one in my account, I know the issue because it has happened to me before.   Thanks and nice day

Hello, I can't find my authentication code. I can't reset it. As a result, I can no longer connect to my Box account. I need help from support so I can reset.

Despite as per description it seems possible I can't add external user (i.e. user with another domain than mine e-mail) to join my purchased Box Business enterprise - would be grateful if someone can share how to do this. Thanks. 

Hi,   File count seems to be ok but folder size is overestimated. No more than 10 Mo stored but total box size estimated at 11.5 Gb. Could you update folder size to have the correct value please ? thanks in advance Alex

Hello, I'm trying to access my account [personal information–redacted] but it seems that the account is deactivated. I'm not receiving password reset mail and people that are trying to share folder and files with me told me that they see my account deactivated. I tried to open a case but it doesn't worked. How can I reactivate my account ? Regards

Please supply me with fresh verification email, current has expired and cannot verify my account