Hello,
I'm trying to access my account [personal information–redacted] but it seems that the account is deactivated.
I'm not receiving password reset mail and people that are trying to share folder and files with me told me that they see my account deactivated.
I tried to open a case but it doesn't worked.
How can I reactivate my account ?
Regards
Hi Nicolas,
Welcome to the Box Community!
This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.
Thanks for posting!
Best,
Ann
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.