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Question

Storage Usage Or File Count In My Account Is Incorrect

  • May 23, 2025
  • 1 reply
  • 67 views
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Could you please correct the amount of GB used in my account? Everything is empty at this point.

Thank you.

    1 reply

    Forum|alt.badge.img

    Hi Rita,

    Welcome to the Box Community!

    I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

    Thank you for posting!

    Best,
    Ann

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