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Question

The storage space displayed is incorrect.

  • May 23, 2025
  • 1 reply
  • 15 views
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I need you to run the script in this article on my account:

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

 

It is to resolve the error of the displayed space and the real one in my account, I know the issue because it has happened to me before.

 

Thanks and nice day

    1 reply

    C
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    Hi Antonio,

    Welcome to the Box Community!

    I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

    Thank you for posting!

    Best,
    Ann

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