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I need you to run the script in this article on my account:

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

 

It is to resolve the error of the displayed space and the real one in my account, I know the issue because it has happened to me before.

 

Thanks and nice day

Hi Antonio,

Welcome to the Box Community!

I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

Thank you for posting!

Best,
Ann

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