Box Drive not installing on Mac

Hi Michelle,

Welcome to Box Community!

I recommend that you manually delete traces of Box Drive and then re-install the updated version of the app. 

The steps to uninstall are listed below:

Mac:

1. Quit Box Drive
2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
   macOS 11.x  and macOS 14.x with any version of Box Drive
   

   fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   
   macOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier
   

   /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   
   macOS 12.x and macOS 13.x with Box Drive 2.36 and newer
   

   /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   This command will:

   • Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at:
     • ~/Box-Box (Archive) (macOS 11.x)

       Note

       If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

     • ~/Library/CloudStorage/Box-Box (<current day and time>) (macOS 12.x and newer)
   • Exclude from the above archive files that are “up-to-date” or synced on Box
   • Re-create the parent hierarchy of the archived files
3. While still in the Terminal window, now run the uninstaller script:
   
   • Type the following and press Enter:

     /Library/Application\ Support/Box/uninstall_box_drive

You do not see your password as you enter it. Just press ENTER when you have finished typing it in.

• The latest version of Box Drive can be installed here: https://www.box.com/resources/downloads 

Let me know if you need additional assistance and thank you for posting!

Hello, 

Thank you for your reply. I followed all the steps you mentioned and in the end the app was confirmed to be uninstalled in the terminal window. Unfortunately when I downloaded and tried to run the installer again the same error ocurred... Is this a problem of compatibility with the Mac Sonoma 14.2.1 operating system? 

For MacOS 14.3, I am getting the same errors, regardless of whether I install from the .pkg from box.com or I install the homebrew cask (they're both the same anyway). The installer log shows this error:

```

Feb  1 00:05:22 mylaptop Installer[2586]: Could not load resource readme: (null)
Feb  1 00:05:22 mylaptop Installer[2586]: Could not load resource license: (null)
Feb  1 00:05:27 mylaptop installd[690]: PackageKit: ----- Begin install -----
Feb  1 00:05:30 mylaptop installd[690]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “BoxDrive.pkg”." UserInfo={NSFilePath=./postinstall, NSURL=file:///Users/me/Downloads/BoxDrive.pkg#BoxDesktopScripts.pkg, PKInstallPackageIdentifier=com.box.desktop.installer.scripts, NSLocalizedDescription=An error occurred while running scripts from the package “BoxDrive.pkg”.} {
        NSFilePath = "./postinstall";
        NSLocalizedDescription = "An error occurred while running scripts from the package \U201cBoxDrive.pkg\U201d.";
        NSURL = "file:///Users/me/Downloads/BoxDrive.pkg#BoxDesktopScripts.pkg";
        PKInstallPackageIdentifier = "com.box.desktop.installer.scripts";
    }
Feb  1 00:05:30 mylaptop Installer[2586]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Feb  1 00:05:30 mylaptop Installer[2586]: Displaying 'Install Failed' UI.
Feb  1 00:05:30 mylaptop Installer[2586]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

```

None of the forum tips help. I am losing time unable to work. FIX!

I learned the cause of the failure problem is that Box's Team ID is not explicitly allowed in the device profile. Users have two options: 1) ask your IT admins to alter the profile to allow Box products to be installed; 2) nuke all device profiles and `jamf` software as root. You should probably do #1.

Box Support: you need to do a better job of alerting users to this issue. I had to find this myself: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive#h_01HAYMPWJ6H0SRFWGYQXP82VN7