Support Forum

Hi! I have same issue as https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrector https://support.box.com/hc/en-us/community/posts/8171026549139-Storage-Full-But-it-Isn-t Can someone help to run the same script on my account please?Thank you.

hi My disc shows full even though it is not full

I've run a report on all my files and the totals it reports are much lower than the quota. Are you able to reset the quota as described by this?https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect Thanks...

Sorry again! I deleted my all files and folders and empty trash box, but storage count is 11.3GB. Please correct my storage count.  Thank you for your help. Masatsugu UEHARA

Hello. t-satou0511@bunbuku.co.jp Notifications will not be sent to this email address. Has it been added to the suppression list? Please remove it from the suppression list.  

 BOX synchronization error. Some files have no permissions. What is the reason?

I have many emails of reports, articles, etc saved on my Email site in Files, that disappear after one month of being saved. How can I retrieve them??

Please update my file size/count with the reset script

hi, I've created a Box account as the 'Admin' user for the first time, and completed all the basics in setting up.  Within the Admin Console there is a pop up on the right called 'Go Live With Box' for which I seem to need to get green ticks against every item before it will disappear.  I've got all items ticked apart from 'Add Teammates' (despite having successfully set up users) - and I cannot figure out how to get that last item ticked and hence the pop up removed. I've followed the embedded links within the user page, logged on and off etc, and its still there....and driving me mad ! Any suggestions ? thanks in advance

Hello, I was just wondering if it’s possible to edit the email before it sends along with the document which is requesting the signature, and if so, how? Thank you in advance.

When I look into my box, some files are missing. I can still see them when I want to attach this missing file to an e-mail. When i want to select the file, it says:”file does not exist”. At the icon of the file is says: “ waiting…”

I am a user under the umbrella of my companies account. The account should have max amount of storage, I personally see 0 B of 10.0 GB used, & I receive an error of "Oops" & "Running out of storage?". Files being uploaded are 800 kb PDFs. No one else is having this issue in my company.

Hello Box colleague, When trying to add a user, I get a window that says that reads: "1 user failed to be added" She was part of the system with a different email. Please help!

I am trying to add a co-admin. I go to Enterprise Settings and then to Domain Management.  I have tried adding the domain, but it won't take it.  It is a gmail account. How do I do this?

I have a sign-up form that resides in a BOX folder.  I need to provide employees the ability to sign up for a time slot on the form and save the form to BOX. I then need to be able to save the completed form and send it to an outside third party.  Our firm does not have BOX relay yet, is there another work around that I can use?   How do I save a form in BOX and make it interactive?  I would love any creative ideas.  Thank you.  Lesley Melin 

I tried repeatedly to confirm this address but no verification box appears on the confirmation email. I verified a gmail.com address but don’t want to use it for Box.com sharing

Hi, Previously this was my personal account & my client used to send me the information for there files. One of my client - sent me an invitation request - to be the admin of my account & creating me the enterprise user. I actually accepted the request without reading it. I'm afraid if my other client information will be shared with this client. So, I want it to be my personal account & remove the admin status. Please help!Thank You. 

Hi!WE currenlty have sso enabled and works fine. However, we need that users from our O]M365 tennant with e-mail addresses different from our SSO setup be able to log into our platform. Is this possible?

Hi, My storage and item counts in folders is messed up again. Need to have the script run on my account to correct this. Thx!

I am not receiving BOX notification. Other users in my domain are receiving the notifications. Requesting that you research to see that my email address is not suppressed on your side. Your prompt attention to this is appreciated. Thank you.

What a company....

Literally can't find a place to contact you regarding the fact that you falsely advertised your platform and I feel ripped off. Is there a human contact for your organization and what is the phone number or email for that human.  

Hi, We are trying to complete BOX-OKTA sso integration and we are running into an issue where users fail to properly sync in OKTA until we manually assign the roles in OKTA (Admin, Co-admin, user). Do we have to create an OKTA group for each role where Co-Admin, Admin and regular users get placed in their groups in AD so they can get assigned the correct group in OKTA for successful Box access? Is this best practice?   A second question is that we have some external users who are using their company email for lite accounts since they needed just the basics. Once we enable SSO for our enterprise account, will those external users be affected?   Thank You

Hi I am trying to setup SSO and there is no dropdown option for Shibboleth IDP and I have selected OneLogin as that's the other option available. When I uploaded our QA metadata.xml file and submit then I received the following error. An error occurred while creating SSO connection.Please contact Box User Services. Can you help me with this ? or share instructions if there is anything different for Shibboleth? Thanks  Phani

Rant: Hoping someone here can help! It has been 4 days of trying to add 2 team members! Support has been extremely slow, they send a "solution" non-US times then check out until the following day. Their solution "uncheck box to see if it works" it doesn't, paying 2 people to sit all day and do nothing!  Issue: I begin to share a folder and when I type the first letter of the person's email the yellow pop-up occurs. I have tried  in admin "Restrict External Collaboration"