Support Forum

I have some very strange activity in my account hundred of files go alone to the trash and in other account I have a folder that it says that there is one file but when I open it it is empty.. please help

I connected my box account to my microsoft word desktop so that I could save a file started on my desktop directly to the Box folder. When I closed out of the desktop file after saving to Box, I tried to open the file in Box and it wouldn't display. I tried to open the file on my desktop and got the following error messages. The file is empty when I try to open it on Microsoft cloud from Box, and I cannot locate the original content anywhere. I'm stressed because I captured important meeting notes that I can't remember now, and would really like to locate the original file. I see there's a 'date created' that's actually AFTER the 'date modified' on the file, which makes me suspect maybe the original file really is somewhere on box, but I can't access "previous versions" because I'm not on a paid account, and I don't really want to spend $14 just to uncover that the first version is also blank.... Error message 1: We can't open 'File name redacted.docx' from Box. Make sure the storage a

Hi BOX team, I have 2 accounts, 1 for personal use & 1 for business use(company mail address). Recently I couldn't get the 2FA code for my business use. Could you please let me know how can I reset my 2FA device?

I am the IT Admin for a company and I had several users report folders missing. Checked all their Trash folders and did a search of the entire database and couldn't find the missing folders. Is there any way to check the previous versions of folders? These files were there less then 2 hours ago and now there are gone in to thin air.

My company is looking to mass move our folders to a new account. Would like some support, preferably from a box support member (whether over the phone or email) to ensure how our admin would be able to move current and old folders to a new account. Also some help on transferring ownership of a folder. Thanks!

I'd like to upgrade but want to try out some of the extra features first through a trial.  How do I do that?  Thanks

box、box iPadでpdfに書き込むことが多いのですが、線の太さが少ないため非常に使いにくいです。線の太さ(５種類以上)の設定をいつも変える方法を教えてください。

Hi, we have a new domain and would require a change in email address but unable to do it through accounts setting. Please help!

Hi, We recently created a new user and we have not received any confirmation email even after deleting and re-creating the user. The mail does not show up in our spam filter or mail-flow.   Please advise.

Hi, Does anyone know what the frequency is for Task notifications that are overdue? I'm trying to find out when notifications are sent after an overdue Task and how often they are sent out afterwards.

We have unlimited storage, yet getting this message

このメール確認リンクは有効期限が切れています クリックしたメール確認用のリンクは有効期限が切れています。 申し訳ありませんが、アカウント管理者に問い合わせ、アクセスしようとしているアカウントの確認メールの再送信を依頼してください。

Please run the script to correct file count and storage size of my account. Thank you!

Some of my users received this mesaage.As the file does nit exist i am sure it is a phising attempt and i have told them all to delete it! any body else had a similar problem/issue/occurrence   xx invited you to collaborate on:     Payroll Confirmation.pdf     "Urgent" – xx     Accept Invite

My Box account only has a few file on it totaling about 1 GB, but it says that I am using 12.3 GB.    My trash is empty and there are no other files I can even see to delete.  Can Box please reset our account

Our previous manager held the ownership of our BOX account. He no longer works here, how are we supposed to change the ownership of our company account now?  Thank you for your time,  

Hello, I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome. I am unable to set up my password. Please help. Thank you.

Storage shows as almost full, but it's not, please help.

I've noticed that a large number of files have been deleted from a particular directory. Unfortunately, by the time I've noticed, these files are not found in the trash section of my account.  Please help.

I have reset all my accounts and passwords but getting a blank screen upon log in.  Please help.   Deb

Dear Sir or Madame, My used storage is only 36 GB but my account shows me: Box is full. Please fix this, thanks in advance.

is there a way to contact tech support about this. I have a few questions

Hello - I have 2 box accounts. One for State work and the other for federal work. I have tried several times to log into the federal account without success despite my password being saved and autogenerated. I have clicked "Forgot Password?" several times and received the message that a password reset email with instructions will be sent, but none of them have come through. I have successfully logged into my state account so that does not appear to be an issue, but still cannot log into my federal account. Any help would be greatly appreciated. Thank you

We have several users/licenses who are former employees that need to be removed. I need assistance with downloading and archiving their files, and ultimately deleting all inactive users. Thanks!

I am trying to access a document shared with me that requires that I input a password. However, I have never set a password for this site as I always log in using google