Support Forum

Hello Friends, Just double checking on the post from a couple years ago. Can we transfer files from Vimeo to Box.com? Jim

I received an inquiry from a customer about not being  to login to the Box system.   Specifically, when he enters his username, a screen saying "Last name and first name are required" I can't handle it. Could you please deal with it ?

Hi! I tried to setup 2FA with an auth app. The QR code doesn't show up. I tried various browsers and deleted cookies. Didn't work. Please open a support ticket for me. BR

I've uploaded files, like pictures for example, confirmed they are uploaded, even downloaded some for use and one day I log in to use them again, POOF, GONE. My report does not show them ever being deleted by my account, our admin account or our extra account but they're clearly gone. How is this happening? 

I am the current admin and am leaving and need to transfer the duties to a new person. How do I do this?  

i upgraded plan over a week ago and lost documents inside a folder. who can help me or what number do i need to call?

I need the Box Icon to show up as an export option in "photos" on iPhone (next to messages, mail, dropbox, etc). I do NOT want to use the box app because it takes the files in *.HEIC which is incompatible with everything. I need to be able to select *multiple* images in photos (it appears to work for a few photos but not many e.g 10+?) and then hit the share button and then hit the Box button (and then choose the folder, etc). As an FYI, Dropbox is able to do this but Box is not. Thanks for your help.

  Hello. I am an admin for the Forum Financial Management Box account and want to know if data redacted is currently on your "blocked" or “email suppression” list. This is a new employee's email address and she indicates that she is not receiving the reset password email when I trigger it for her.

I am the EAS Historian and organized this account with Records Reduction's Shane Hunt and Lori Rogers. Tried to upload our 2023 records and was denied access along with access to other areas. Can you please correct this or explain the issue. Thank you,  Doug Galloway, [personal information–redacted]

I just upgraded my plan to personal pro and the file request link is missing (or I don't know where it is).  My boss has personal pro and has the file request link so I know it's missing for me.  Please advise

The following docs are not loading in Box no matter what I do: https://inbackbonemedia.app.box.com/file/1395322486912 https://inbackbonemedia.app.box.com/file/1412714895623   Can you help?

Is there a way to recover an account that has been deleted? 

I'd like to add a user to my account but I keep getting an error because they have an existing email account

Hello— We have an unlimited storage subscription but every time I try and upload files I'm getting a 'storage limit reached' error. Please help! We are on deadline. Tom

I just upgraded my account in order to have unlimited external collaborators, but the problem is I cannot add even a single user from my company as managed user (I have 3 seats, 2 empty at the time). There is no button "add user" as described, there is no place to add the e-mail adress, nothing. We need this to work fast and now and I have no possibility even to activate this account properly to serve it purpose.  

Is this really the best way to open a support ticket?  Regardless, I have a new user who is not getting his verification email. Please assist  

I have just moved countries and all my BOX files on my enterprise account have disappeared. My email domain name changed and I believe this is causing the issue. I have not seen any helpful information on this site to resolve the issue, which is urgent as I can't effectively do my role without those files.How do I speak to a customer representative about this?

Box Support, I hoping for you help on an issue: I am unable to login to my company account despite confirming with my admin that I am indeed listed as a user. I am only able to access a personal account and can't do work required for my job. Can you help? Thank you,   David

Hello,  I had a file that I created and shared with members of my team. We were all able to access and edit the document today. Now, the file has randomly disappeared from Box and the link to access it isn't working either. It's not in my Trash either. I'm very concerned that the file is just gone and I've lost all work and data. Please advise on how I might be able to retrieve it. I do have the link to the original file, thought it doesn't work anymore.  Thank you

We create a shared folder for our clients, and send them the invitation via 'share' button. And when they upload documents form any mobile device, we do not have access to them -like, we don't "see" them, literally- and so how come they upload them into. the correct folder, and then, trying to access to them from a desktop , we don't see anything.

I'm trying to open a .py file from the Box desktop app, but when I open it with Visual Studio Code, I get this error: "The file is not displayed in the text editor because it is either binary or uses an unsupported text encoding." What should I do?

Another user shared 2 folders and invited me, i logged in with my personal gmail account and it says it requires strong password. So when i go to update its saying wrong current password ( since i am using google SSO thats the one i am inputting). So i dont what to do next step, i appreciate any help. thanks

How do I remove unused seats?

I have over 3,000 files that wont transfer on box drive.  Help please.

I have shared a folder with another Box.com account holder, but the person is having issue accessing the folder due to the request for an Authenticator Code. Upon login the individual is able to successfully enter email and password, then it asks for the Authenticator code.  When the user enters the code, they get an "invalid code" error.  There are a couple of options in the box, one of which is to log out and start over.  So, it appears it is accepting the email and password, just not the code. The user has tried in Edge and Chrome.  The user has used Box.com before, so I'm not sure what the issue is.