Support Forum

Hi, Can someone please run a script to fix my storage amount shown? Thank you, Ara

Fresh install of Box Tools, Extensions enabled. But online Box won't recognize the presence of Box Tools. OS Sonoma 14.0, Safari v.17.0 Help, please.      

Hello, I have a folder that's currently shared with multiple users. I'd like to stop sharing the folder with all of them (or several of them) without deleting the folder. While I can remove them one by one, this would be quite time-consuming. Is there a way to remove all of them with a single action? Thank you.

We would like to know how to remove the license. We would like to reduce the number of managed licenses from 4 to 3. Previously I asked the same request, I sent e-mail to your representative and you complete the process for reducing 1 license. We have made the same contact before and have received no response or correspondence whatsoever. I would appreciate an immediate response. Please let me know what I should do for it now.Thank you.

When i upgrade my plan from invidual to the Starter plan, it has error as above 要求の処理中にエラーが発生しました。お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。 ("An error occurred during the request processing. Further authentication is required for your account. Please submit a ticket at support.box.com.")Please help me.

I want to sign up again with a previously deleted account, but it shows that the address is already taken and can’t receive an email to reset my password. Now I’m logged in at a different address.

I'd like to move uploaded files to a folder that is named by the email address metadata of the uploaded file.   Or alternatively rename the file to a name using metadata.  The Relay outcomes seem to have a variable type that references metadata, but it doesn't do anything (like present the metadata fields to select from). See attachment.   I looked at a bunch of the templates, but they all seem to just do things like create folders with pre-defined fixed names.  I can't find any example or any Outcome using metadata.    

一度、別の会社の方から一ユーザーとして利用したことがあるためアカウントがあるのですが、今回は自分自身が管理者になりライセンスを取得したいと思って登録しようしたところ、「すでに登録されています」という表示が出て、登録することができません。 以前のアカウントは受け身だったのですが、新たに管理者として利用することはできないのでしょうか？ 設定を急いでいたため、別のメールアカウントから登録してしまったのですが、本当はやり方があるのでは？と思い、投稿しました。ご回答をよろしくお願いいたします。（こういった問合せをどこで聴いたり確認すればいいかが分かりにくいです。このフォームも苦労してようやく見つけました・・・・）  

Help!  I need to "Unshare" a link containing certain documents, but am not sure if I need to upgrade my plan.  The check box to unshare is grayed out.   Thanks!

Hi everyone, I am not receiving email notifications sent by my customer about email address [information redacted]. I’ve suspected my email address has been placed on your suppression list, but a few days ago your collaborator Rona said she has investigated my address is not on our bounce or suppression list. I just verified that there are no problems with my virus scan, ISP, company mail server or firewall and there were no emails in the spam or junk folder; my provider verified that there were no notifications from box.com, notify.box.com, answer.box.com, track.box.com, it was rejected; and I added noreply@box.com to my email contacts. The same problem occurred in February 2023, in that case I was put on the suppression list, but one of your support colleagues removed me manually. Then everything was fine, but now I haven't received email notifications for almost 30 days, I don't know what else I need to do to solve the problem, can you help me? should I delete the account and recrea

No one on this account can upload files to the Box folder. We have tried everything on the trouble shooting list for this issue and nothing is working. We are mailing hard copies to make sure the forms are submitted.  Help please!

Help! I'm trying to get into box via Word and I seem to need a code. I don't seem to have one. I'm at a loss as to how to get into Word. any suggestions?

始めてboxを利用させていただいており、操作が不慣れな者です。 「ライセンス」と共有フォルダを使用する「ユーザー」の概念を誤解しており、 希望していたのが、一つのフォルダにアクセスできるユーザーが4名だったにもかかわらず、４ライセンスで申込をしてしまいました（enterprise月額プラン）。 残り３ライセンスが無駄になっているので、取消をお願いできないでしょうか？ 登録の際の手順説明やマニュアルがどこにあるかが非常にわかりにくかったです。（未だにどこを見ればいいかよくわかりません）。非常に不親切な印象を受けています。何卒ご検討いただけないでしょうか。  

Is there a setting somewhere that will prompt each user periodically to reset their password?

I currently have over 120 users that I need to delete however some of these have information I want to transfer to the BoxController before deleting the account.  I'm wanting to write this into a PowerShell user deletion script so I'm hoping this can be done with the cli.  Any information will be greatly appreciated by myself and my co-workers.

success at downloading and when i click it seems to install and then updates to latest version.  Then it says it can't complete the install.  I've tried uninstalling and then downloading and reinstalling.  same issue.  I have an icon on the start bar, but BOX does not show up in my file directory  

I am the admin for our use of Box but I'm not seeing all the files/folders that individual users created.   Seems I should be able to???

Fellow User is not able to log in. We tried password reset but did not receive reset email. In the past the I has seen accounts get locked out for to many reset attempts. please help

Box folder created @ https://ibm.ent.box.com/s/sbmr1uytueuterx29bhu239akzrcv5wf and this file "ClVer_Capability Deck.pptx" is missing which was update directly later is missing now.   Pls let us know, how to retrieve  this file.  

There is a message of unable to see the files you are looking for. And it takes me out of Box to log in all the time

My coworker shared the file to me, but weirdly I cannot click on the file to open it as a "viewer-uploader", because "viewer uploader" should have the right to view the docs but not edit. This happen to several computers in the workplace. 

How could I retrieve back missing box folders and files ? Tks to advise. regards/Hee

Hi guys, I am really frustrated as my company is now using a new email address (ProtonMail) which I am trying to make my primary email address, but I amgetting the following error message: Please help?

以下のエラーが発生しました。解決方法についてご教示ください。 An Apex error occurred: box.Toolkit.BoxApiException: Unable to create folder for record id 0019D00000Z9QJyQAN - Details: The folder was returned with a null id.

Hi.  I initially declined to activate the two factor authentication but now the uploaded files by the vendor have disappeared.  Could you please look into how this can be restored?  I have now set up 2FA but this has not restored the files.  Please advise.