Support Forum

Hi there! We keep getting an error message that we don't have enough storage, but even after deleting many files, there is no change. How can we resolve this? 

I want to remove all Icons on left panel other than Files or recent. Our users do not need access to other items. Is there a way to remove them? 

I have set up the text two factor authentification.  It  worked one time.  Now it does not send me a text code.  I cannot get to the collaborator therefore.  I need to submit a support ticket please

Hi, we have a document that we edit over and over every week. I know that I can access the version history but I was wondering if there is a way to search a keyword in ALL the versions without having to go into each version? I do NOT have an admin console since I work for the University so fyi. Thank you! 

Hi We are trying to give access to an external party and they are not receiving the verification email when trying to set up their account. They have tried to sign up more than once and contacted their IT Provider to confirm that it is not being blocked and checked their junk. Please can you advise? Thanks

I need to submit a case for external clients being unable to access  folders they should be able to access.

Because I hit the silly 100GB limit on my Personal Pro account and was forced to upgrade to get more storage, I moved to the Business for $20/mo.  The catch: you have to have 3 users! Beyond the idiocy of this, I migrated b/c I need the space and now my files are missing.  It's asking me to upload my first file! To make matters worse there is no Contact Support email or direct person to speak to.  Only an option to post to a public forum.  This is an insanely bad customer experience.

This cloud deleted almost all my files from the cloud. The trash folder is also empty so you cannot restore anything. I don't have any other Box accounts and I did not collaborate with anybody. Where are my files then ?????  The best of all - still showing I use 7GB of my free space. 

Hi Folks -  I'm getting an error "You do not have enough space..." when I try to move a file in my enterprise box account.  This is considerably disruptive. This is not a folder shared with external users and (as I'm the admin) all of our personnel should have unlimited storage.  Please advise. 

Hi, I made some chanegd to document and got this: Page refresh didn't help. Pls advise what to do - need to send out the docs to employees. Thx

One of my external collaborators is getting this msg and can not get into our shared folder. I don't see an option on the admin console to address this.

I am trying to run a report for just a specific folder; I do not want ALL folders.  Is there anyway to single out a certain folder and it's contents or am I stuck with ALL folders? Thanks for any information provided.

Hi, When trying to cd into my local Box directory I get the error: "-bash: cd: /mnt/c/Users/hsaxe/Box/ALAB: Operation not supported" I really need shell access to these directories to work efficiently. Can you help with this?

Hi I am now unable to add any more files to my account - it says my storage is full. Previously I was told I had unlimited storage. Can you help? Michelle

I received an invite just like others have received and I have no idea who sent this to me, what it's for, and how to respond to whomever.  The link doesn't open and I have no access to the folder or file.

Hey Guys, My box account isnt letting me download files shared with me, I get this error…. Saving Unsuccessful When trying to download from the box app.

I am currently unable to open any Office documents using the online function.  Just before this stopped working I got a message saying that the document I was using had been locked.  

I deleted files and removed from trash but still maxed out. Please advise.

I'm attempting to add a user to our account but keep getting error message that state she already has an account. She does not have an account. 

plase change the 2023 invoice nummber TRW805-4000334  for the new invoice number 2024 in TRW805-4000633  

A user on my account is having issues with Box Drive sync. Multiple folders are missing, files aren't uploading, and he's not able to create/copy share links. We've tried restarting/updating the computer, signing out and reinstalling the box drive app, but nothing seems to fix the issue. 

Hello, I am trying to upload a holobuilder file (.holo) and it will not upload and does not give me an error code. I have uploaded different holobuilder files and made sure the size was not too large.

How can I move a file in my recents to a new folder I've created?

Hello, I need to promote a user from editor to owner of an account regarding account ownership - the original owner currently cannot accomplish this task.  The owner is no longer with the organization the account is associated with and this is referring to folder ownership.    Could we please open a support ticket to discuss this further?  Before this post is set to "answered", as I have 2 other tickets on the same topics which are unanswered, please create a support ticket for further detailed information.    Ben

Vor zwei Jahren wurde in diesem Forum bereits bemängelt, dass es keine Rückgängig machen Funktion gibt in Box Notes. Ich werde meinem Team deshalb empfehlen, Box Notes nicht mehr zu nutzen. Offenbar ist dies nicht wichtig genug.