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Question

My Box Drive Size (Capacity) is not correct

  • May 23, 2025
  • 2 replies
  • 108 views
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My Box Drive Size (Capacity) is not correct. I already delete all files and folders in Box Drive but still 31GB use of 50GB (It should be 0GB used). Please support me to fix. Thanks

    2 replies

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    Hi Binh, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting! 

    Forum|alt.badge.img

    i have the same issue

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