Support Forum

Per the Box support documents, this will work on an RDS multiuser server, but I'm getting an error.   If I log in with an account with server admin rights, it works fine. Any non-admin account gets this error:  This operation has been cancelled due to restrictions in effect on this computer. How do I resolve this for standard user accounts?

I need you to run the script to show my actual available space.I know about the issue because this error has already occurred to me before.

hola buenas tardes, como puedo verificar mi cuenta para comprar espacio de Box,?

Hello, I have a few members on my organization that are unable to enter to our folders, We have tried to create their profile separately, to send just the link of the folder and to send the invitation to their emails and it just does not work. They still waiting the confirmation email to arrive, we checked tabs Junk, Spam and others but nothings pops up regarding confirmation. Can we please get help on this?

Hello, I'm was out of my storage so I start to delete files. Now I deleted all of my files and still have 83.5 GB used. I check the trash and try to delete all the files inside but see mesege: We could not perform this action because the designated folder is locked by another operation. ??? Please fix this so I can use my storage that I pay for it.  

Hi -  Once a document is signed by all parties and when the signed version of document is generated, is there a way in settings we can make the signed document to be locked. Once the document is signed, I can see the option to lock the document. Wondering if there is any settings which could make this automatic.

Hi, I am trying to create a new folder or to copy one and I get this error message:  ''An error occured trying to copy your item to ''NameOfFolder''. My files are also not syncing from Box Drive.  I am suspecting that it is because that folder was moved by someone who shares it with me, but how can I verify / fix this issue? Thanks

I changed my phone number and cannot access 2FA

User created a personal Box account with their work email, deleted the box account, but we are unable to add them to our enterprise account. 

I want to change my 2-step verification to e-mail.When I tried to change my 2-step verification from SMS to email address, I had to delete my SMS registration first to proceed, so I deleted my SMS registration, but the message "The email address you selected is invalid" was displayed.When I tried to change my 2-step verification back to SMS, I entered the same phone number as before, but the message "The phone number you entered is invalid.I do not want to register with the authentication application.The best I can do is register with my email address, and the next best I can do is to re-register my phone number.

My colleague lost authenticator apps then he can not log in. Please help. 

We want to create a top level folder that is automatically accessible to all managed users and will automatically be available to any new managed users that are added in future. We know this is possible because we have many such folders already but nobody can remember how they were set up. I can't find any specific articles or community forum posts about this except one from 3 years ago that did not have a solution. I have checked the settings for existing folders that all managed users can access, but nothing  Please help - we have a folder with corporate information that was moved to the top level of Box and now can only be viewed by the person who move it there - it has disappeared for everyone else!

Hi there,  I need to transfer Admin rights to another person but cannot seem to get past the "Can't transfer admin ownership "You do not have permission to confirm this administrator transfer" I have logged out and logged back in and I am using the right account. What needs to be done for this?

We have moved our files to a new different folder structure, but we are having a hard time locating the file now. Is there a way where we can restore it to its original folder?

Hi I am unable to edit files online even though i have editor access for the box files. Is it possible to edit without using BoxTools? If I click on Open, I am redirected to BoxTools.   Thanks, Anil

When presenting ppt from box app, how do you set it up so that you can advance the slides with a presentation clicker (wireless presentation pointer/clicker)?

is there a way I can click and drag files to sort into a specific order without numbering the files?

I have been working on a word document in box for a few days now but when I went to open it today, it was completely blank. There is no file history or anything just the date it was created. Somehow the version history got deleted and it doesn't exist anywhere now in my box account.

I'm stuck - I can't log into the Box Drive for Desktop application - it opens a chrome tab where I put in my  email, then it goes to the google authentication page which prompts me to enter my google password, and then it just loops back to log in again. On the 2nd log in attempt it opens Box in the chrome browser but does not process the "login" on the desktop app. 

I try to log in to the box drive app but it doesn't work, it sends me to the browser and when I log in it doesn't log in and it's a loop that doesn't let me log in.

I'm trying to setup a next.js app that integrates using the typescript SDK.  When I used the developer token everything works find. import { BoxClient } from "box-typescript-sdk-gen/lib/client.generated";import { BoxDeveloperTokenAuth } from "box-typescript-sdk-gen/lib/developerTokenAuth.generated";const auth = new BoxDeveloperTokenAuth({  token: process.env.BOX_DEVELOPER_TOKEN!,});client = new BoxClient({ auth });async function getAllTemplates() {  return await client.signTemplates.getSignTemplates();} however when I try to use the client credentials the same function for getAllTemplates return the error: Cannot read properties of undefined (reading 'get')    at BoxCcgAuth.eval (webpack-internal:///(action-browser)/../../node_modules/box-typescript-sdk-gen/lib/ccgAuth.js:67:51) Here is my code doing the client credentials. import { BoxCcgAuth } from "box-typescript-sdk-gen/lib/ccgAuth";import { BoxClient } from "box-typescript-sdk-gen/lib/client.generated";const ccgConfig = {  clientI

Size on HDD is 27 GB and storage of account says it full at 100GB is much larger than files stored, can you run script to solve it. This happens once every 4 months are or so, can script be set up to run automatically?

I have a folder that is not accessible. I can see it. When I click on it I get this message. "This shared file or folder link has been removed or is unavailable to you." Can someone advise please?  

I am trying to upload documents and it keeps telling me I am out of space. The account was upgraded and there is plenty of space available why is this happening

I am attempting to add 2 managed users to my account. When I downloaded the report csv the error came up as "undefined" so I have no idea what's wrong.