Support Forum

It says that 2 seats (out of 3 ) are taken, and here is only me  . What is going on?I bought package with 3 seats. Also I am not able to see who is the "user" to whom second seat is given. I can see only myself and no one else. The "support" tab is not clickable.  I appriciate every response.

I continue to get this error message. I have logged out, disabled extensions, cleared cache, nothing allows me to view the documents.

Hello, can you please run the script to recount my storage?  I emptied trash yesterday and it said I was at 4GB with nothing else in there and it has not cleared.  I need to upload about 8.5-9GB so I should have room but it's not getting there.  Thank you!

I was directed here from the forums. I am going to copy and paste my original question here: Hi, I am running this API call. ‘https://api.box.com/2.0/workflows?folder_id=FOLDER_ID’. When I run it, I am getting a 404 error. Here’s what I’ve done so far. I know it’s not an authentication issue because I can run ‘https://api.box.com/2.0/folders/FOLDER_ID/items’ just fine. I know it’s not an issue of there not being a workflow in the folder. I was able to successfully make this call yesterday. And I can SEE the workflows on the front end. I had our company box admin run this API call with his root account and got the same 404 error. What am I missing? Again, it’s super odd to me because I ran this just fine yesterday morning.   https://forum.box.com/t/404-error-on-get-workflows-api-call/1729/6 Please see the forum link for more information because someone did attempt to help me troubleshoot and a lot of the obvious solutions have been eliminated. I have code samples in there as well as scr

Hi! I am a paying customer, and am having difficulty changing my existing email on file to a new email. Each time admin attempts to update email an error appears. User email is invalid. Please advise. A customer contact number to discuss would be greatly appreciated.

Is there a way to force a user to enter a name (e.g. as a log entry) when downloading a file via a public link?

Hello, I have a free box account and am wondering if I can utilize the signatures feature to send documents for signature. Am I able to use this feature in free account, if so how many times a month? 

We changed our email convention and our team needs to associate a new email address with their existing box accounts.  When I try to add this under Account Settings, I get this error:  You cannot use an email address from an unverified domain as your secondary email address. Ask your admin to validate the domain you want to use or contact your Box support representative. I am also a Box Admin and I can't figure out how to verify our email domain.  Can you please send me instructions how to do this?  Or log into our back-end and just verify this domain, which is the same domain as everyone on our team's existing Box accounts?  Thank you!

I clear all the folders and files in my account (include clearing Trash) but it still display 13.7GB used 1. 13.7GB used 2. Empty driver 3, Check in Account Settings > Storage

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Please help close account. Thank you. 

Hi, I am using Box as backup for my NAS.I have the standard business subscription which has unlimited storage.On my Synology it now tells me that it stopped syncing because of max size limit reached. How can this be and how can I resolve this as I purchased an unlimited subscription.Thanks,Wilbert

Bonjour, Je souhaiterai savoir s'il existe une possibilité de mettre en place un système de backup de l'ensemble de mon contenu Box comme cela existe par exemple avec la solution Active Backup for Microsoft 365 qui permet de sauvegarder l'ensemble des données d'un tenant vers un stockage externalisé. Je vous remercie par avance pour les réponses que vous pourrez m'apporter. Je vous souhaite une bonne journée.

Hi, File transfers to my Box account have stopped working or are very slow.  I can transfer some files one at a time but multiple files or folders error and time out.  Malwarebytes was recently installed on the laptop so it might be related to this. Alan

I have contracted a business plan with unlimited storage and it appears in my account thatI only have up to 1 TB of storage and I would like to see if you can help me please

I need to create a password urgently. It won't let me create a password and I can't get the documents that are uploaded without this password!  There is no where to contact support directly, so all I can do is create a public post. Please reply ASAP

The system will not allow me to upgrade my plan to a larger plan, please help 

I am trying to do a self migration using Shuttle.  I install the windows agent on my file server where i want to migrate files from.  The Agent Registers on the server and the service is running, however when i try to create an analyze job in the Box console, it says the agent is disconnected, specifically here is the error " Windows app disconnected The source file locations cannot be listed at this time because the windows app on Server01 is currently disconnected. Please reconnect the windows app.   Please advise

Please run a script for my user account to fix the data inaccuracy issues around my storage size, folder size, and item counts.

Hi, I have wrong sizing GB on my account, thanks a lot for your help ! Regards

Misspellings of "furnace" were not underlined or caught in Box Google Doc's spell check. They were caught in Google Docs (outside of Box). Multiple computers did not catch "furance" as a misspelled word in the document and in Box comments. Multiple computers did not catch "Detriot" as a misspelled word in the document and in Box comments.

What are the instructions for changing my primary email address in a FREE account? Do I have to get a paid version to access this feature? If NOT kindly post the instructions on how to do so! 

I am trying to set up two-factor authentication that requires users to use a user authentication app upon every login, not just their original login. Is there a way to do this?

I need to change my default email address in my BOX individual accountfollowed the instructions  To add an email address:Click Add More Emails. Enter a valid email address. Click Save. An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account. i did this and got a message saying it had been done successfully but when i looked at my Account page i see the message There was an error while trying to add xxxxxx @outlook.com to your account.thats not too helpful really ! tried another alternate email address and got same message   Help please :-(  

Our studio has upgraded to a Business Account with unlimited storage, however I am still getting the errors 'Account storage limit reached' and 'Upload exceeds storage quota.' Could I open a case and get help from a team member?