Support Forum

Access link provided by Turner Construction does not provide access

Hi - is it possible to give co-admins the power to access some users' content but deny them access to other users' content?  We want to set up a folder where the main Administrator can keep files private from the co-admins, but allow the co-admins access to View and Edit other user files - can this be done? Thanks!

I am getting an error message 'unable to open folder' for many folders I have tried opening. After reinstaling Box it works normally for a short time but later stops (usually less than an hour), files also do not synchronize. Search window is not working. Please help.

My account has 2FA enabled but I changed my phone number this. Can't seem to find any better way to contact support, although I know they'd need account specific info.

Hi, please run the script to correct the storage usage for my account as described in this support article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect. Thanks.

I have deleted everything in my account but says I am using 14 GB. Please help

I am suppoesd to have 10 GB of free storage and I deleted all files and 1 folder that is 4.6 GB in space and im trying to restore it but it says i cant because i dont have enough space which is not true. Please help! I need this folder restored.

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you mentioned earlier, you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future.  Please look into this matter with utmost urgency. Thanks in advance

Hello attempting to upload folders with large number of files (i.e. 3000 files in a single folder, 2,5 GB in total) fails just a couple seconds into the upload. Message: Some uploads failed. The attempts was made on the web version of BOX (not BOX drive). Numerous different folders were tested, with the same result.The problem seems to be: "Too many requests"Path or name of files is not the cause of the issue, since the same files can be uploaded when in smaller batches.Best regardsStefanos Nalmpantis

Please retrieve my all deleted files if possible

Recently got a new Windows 11 laptop (Dell Inspiron 16), downloaded and installed (and reinstalled twice) Box Drive, however I am unable able to login. The initial login dialog box pops up after installation, I go through the login process on Edge and successfully login, then the login dialog box pops up again. The Box icon in the taskbar stays grey after the login process and says Box is not logged in.I need this fixed asap so if anyone can help, preferably someone from Box Support.Thanks

Cannot upload files to box

How do I unsync a file so I stop getting error messages about it? Box version 2.37.142 and windows 10 

All of my files are gone. I cannot find it anywhere in Box. Help. Thank you

Users & Groups > Add Users>  Getting the below "Invalid email field" message The users have new emails that are not yet signed into yet. Can you please assist?  Error message

Storage Usage in my account Is incorrect.  Can you help me to resolve this error. Regards, Dennis

I installed Box Sync, which filled my hard drive to near capacity.  I uninstalled Box Sync, but the files remain.  I cannot locate the Box Sync files to delete.  How to I delete the Box Sync files?

Hi, Could you run the script that fixes the amount of storage I'm using so it matches what's actually there? Thanks!

I saw a community post but is there any way to confirm that Box will not do anything about files they flag and send a message saying the file is a virus? I was told no by someone but just wanted to confirm, I know the files aren't a virus because it's a direct output of data that our user entered and the files were created off of that data, I trust the program. 

Hello, I'm getting this error when trying a user to our account. Please help.Thanks, Harpreet

My company has recently created a Box account and I am trying to link an existing alternate company e-mail address to my Primary Box account.  When I go into my profile and try to link the alternate address I get the following red pop-up. "the address" cannot be added to this account because it is already linked to a Box account. The alternate e-mail address has been used previously to allow me access to collaborate with another organization (State of California) but so has the address that I used as my Primary and I did not get the error. How do I link my alternate address?  This will also affect several other members of my company as they also have 2 versions of their e-mail address and both have been used by the State.

Trying to upgrade to personal pro is prompting me for account verification.  I have been in contact with Box billing via my linked email account, with details, but they have been very slow to respond.  

Not using app, request to remove account please

Hi there, our company is trying to change ownership of one of our folders and we continue to get an error message indicating the new owner's account does not have enough space for the transfer.  In addition - we also continue to get error messages when trying to upgrade (although I don't think space is the issue for the above issue.) 

Files appear to be saved to Box through file explorer. When I click them, they do not open and are not in Box.