Support Forum

Hi, I'd like to sort both files and bookmarks in the same folder by "name", but it seems that all sorted files come first and then bookmarks come after the files, such as 01_file name > 03_file name > 02_bookmark name. I was wondering if I could sort them altogether like 01_file name > 02_bookmark name > 03_file name.

Hello, I have been using Box drive on my PC without any problems, until last week ... suddenly stopped being able to see my box files in the file explorer. When I click on the box icon, nothing happens and I don't see my box files. I have uninstalled the Box Drive program and downloaded the file (BoxDrive.msi) to install it again from the BOX website. When I run the file to install Box drive, I get the following message: Service "Box Update Service" (BoxUpdateSvc) failed to start. Verify that you have sufficient privileges to start system services. Thanks a lot in advance

Showing I am using 35gb or so of storage of 50gb. No files in BOX being stored. Please fix to show 0Gb being used. Thanks.

I Installed Box for Salesforce and Use Apex Action「Get Folder ID By Record ID」 by Flow. But I get an Error mail everytime. I don't know what a happen.   Error mail has no Detail Information.(ex. Missing required input parameter: recordId. ) From: FlowApplication <info@jp.salesforce.com>Date: *****Subject: フロー「Target Folder Under Account」でエラーが発生しました: An Apex error occurred: box.Toolkit.BoxApiException: エラー要素 boxID_Parent (FlowActionCall)。An Apex error occurred: box.Toolkit.BoxApiException: In ApexDebugLogDetail, I can't get an error information too. 14:06:45.229 (229451568)|HEAP_ALLOCATE|[EXTERNAL]|Bytes:8 14:06:45.229 (229480913)|VARIABLE_SCOPE_BEGIN|[31]|this|box.GetFolderIdByRecordId_v2.Request|true|false 14:06:45.229 (229546908)|VARIABLE_ASSIGNMENT|[31]|this|{}|0x5562b465 14:06:45.229 (229624678)|HEAP_ALLOCATE|[EXTERNAL]|Bytes:4 14:06:45.229 (229630570)|HEAP_ALLOCATE|[EXTERNAL]|Bytes:8 14:06:45.229 (229741110)|VARIABLE_ASSIGNMENT|[EXTERNAL]|this.recordId|"0015j00001DOKzrAAH"|0

i could not able to access the data present int he above link   https://ibm.ent.box.com/v/DatacapAcceleratorWOWCard

Hi ! My box storage shows wrong storage GB but I do not have such kind of volume. Please help from support Thanks a lot in advance ! Best Regads

I am trying to upload a file to an outside vendor that also uses Box. When I click on their Box address it brings me to my own site. How do I go to theirs to upload? 

Hi all, I would like to better understand the effects of enabling the "Restrict content creation" setting in Enterprise Settings, as explained in the "Closed Folder Taxonomy" section of https://support.box.com/hc/en-us/articles/360043695494-Plan-Your-Folder-Structure  Currently, "Restrict content creation" is disabled, and we are operating using an Open Folder Taxonomy. We have non-admin users who currently have folders/files in their root level. Some examples of these folders/files are: "My Box Notes" folder automatically(?) created by Box. "Getting Started with Box.pdf" automatically saved by Box during onboarding. Folders automatically created as a result of third-party integrations, such as "Microsoft Teams Chat Files". If we enable "Restrict content creation",  1) Will existing folders/files in non-admins' roots be deleted, moved, or remain where they are?  2) Will non-admins be able to rename or delete existing folders/files in their root?  3) Will non-admins continue to be able

Hello. I newly created the folder and uploaded some files in it, but the size shows "0 file". Does anyone know why and how to solve this problem? Should I just wait? Thank you in advance for your help. Sincerely, Hideko

Hi, I want to know bandwidth limit for Personal Pro plan is 10GB/month or 2TB/month? Sincerely, Tran Hoang Manh

We need to switch our account from our old accountants office to our office as we now do all our accounting in house.  We need to be able to access our employees for when we terminate an employee so they don't hack back into our system and delete files as was done this weekend. please have someone call me at [information redacted]

Hi Box, My free storage space amount is incorrect after deleting files please check and correct, thanks Diana

Please, How to move folder from C to D? I can't find the HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box folder

Hi there,I have a trial account of enterprise.I want to set custom sub-domains.Is that possible?

It's been going on for several weeks now.

We've added a new employee to our box.com files and his outlook never receives the verification email for him to login.  Not in junk, email is for sure correct, tried multiple different emails just because, tried removing him from box and adding again, nothing.  Please help!

I’m trying to remove/extend the link expiration on a shared Box folder. The Shared Link Expiration option is greyed out and I can’t edit it even though I am a Co-Owner of the folder. Can someone please assist?

Hello, When I send a file using the gmail integration, I need the pdfs to have the email of who open its with that link, not just the IP. I understand this is possible but cannot find how to enable it. Thanks! Adrian

Hello, I'm trying to send a box sign request but the following error message keeps showing up. It seems like it appears only when I use a box sign template. When I don't use a template, there's no problem to send a sign request. What does the message exactly mean?  "There is out of sync data between the document and the sign_files" Thanks,

All my files are disappeared from particular folder. Immediate help required to recover.  

When customer is trying to download the file, we are getting an error. The dev console shows this error. "Access to fetch at 'https://api.box.com/2.0/files/1343371417993?fields=download_url' from origin 'https://[ourdomain].com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled." The customer can access other files.

Our long time Box admin is now gone and the co-admin can not create new admins (their words) How do I get elevated to the admin role to keep our SF integration working?

I have an annual subscription to use the service. If I want to reduce the number of contracted users by one in the middle of the year, will I be refunded the difference for the remaining months?

I recently changed number and now unable to access my account.Can I to reset the phone number or remove the 2-factor authentication requirement? And there is no back up code Thanks.    

I tried to look at our wedding videos that were uploaded here by the videographer and they are no longer here. Is there a way to get them back?