Support Forum

Is it possible for Box to generate an image of our folder structure? Maybe starting from the root or from a selected subfolder? We are trying to show how our folders are nested, and a picture would be worth a thousand words. Thanks

Let me know if there is way to upload or download file to the box using SFTP.

I seemed to have lost all my files yesterday. Box was working fine for me until I deleted, I thought, files inside a subfolder. When I tried to replace the files I deleted, I was greeted with an error message: "Oops! We can't seem to find the page you're looking for." I checked the Recycle bin and the files are not there.Deleted files are supposed to be availabel for 30 days.

It takes forever for photo thumbnails to load using Box Drive and Windows Explorer  crashes/hangs on folders with a large number of files, and really hard to scroll up/down.  Any fix for this?

Send new email confirmation

Hi I deleted all of my files, as my storage was getting close to the limit. Several days later, it still says the same amount of storage has been used. Thanks

Hello, I signed up via Google and I've been invited to join a file but it asked for a strong PW to open it. When I try to change my password (I currently have no password), I get an error message. Coud you please help me with this matter?Thanks

Hello, I would like to know if the folders in which I collaborate, are not created by me, they take up space in my Box, they are the gray folders that appear. Thank you.

Similar posts have not resolution.   External users has Editor rights, but not able to upload to the specific folder which she has rights on.  Sent link to 'Upload' that worked once.   The permissions of Editor doesn't work.

Someone had written about this in the past.  Has this feature been implemented yet?

I am trying to give one of our users admin privileges, but I keep receiving an error that they must have both primary and secondary emails with verified domains. How can we verify their domains?

I have faced the issue described in this article. I deleted all uploaded files and emptied the trash. But there is no more space. Can you help me to free up space ? https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Does anyone else have the issue of Box showing a notification/unread count on the left hand rail of the Teams integration....but there are no unread items in Box?

Hello team. I have incorrect storage used space problem. I know there is a script that can be run but the support team. I wanted to let this know i needed help with this but cant find the coreect way to recuest help with this problem. Thaths why i do it true this platform.  Who in the team can help me with this problem? 

I am a new user.  When llinks to share file are sent to me I am unable to view them.

Hello, just saw that my box is almost full (48/50 GB) so I deleted almost everything no needed at the moment. I should free up some space. I emptied recycle but still showing 48/50GB taken by files. Any ideas?

Hi Team, We have lost access to the shared folders in box portal as recently mail IDs in our org got updated. Please need your help in getting access to them. Regards, Kalyan Krishna

Hello dear box.com support team, Perhaps someone here can help me… but first, some information: TB: 115.6.1 (64-Bit)OS: Windows 10 Account Type: POP Mailbox Provider (split): SMTP marec.de (own domain) / POP (Incoming server:) gmail.com Storage Service (the one that is / isn’t working ;)): box (box.com) AV: Windows Defender Firewall: Windows Defender (and Fritzbox) On the subject: For many years, I have been using the Box (box.com) add-on with Filelink (from a certain attachment size). It has always worked great. However, for some time now, the upload always fails, I can no longer use Box (box.com) in conjunction with Thunderbird. There is no further error message, except that the “upload failed”. I have already “uninstalled” and re-set up the service several times -> no improvement. If I try it e.g. 5 times with Box (box.com), it may work on the 5th try or already on the third try or only on the 7th try and sometimes not even then. Since I have a lot and enough storage at Box, I am

I am trying to add my logo to the file request page, but it won't let me resize it to make it larger.

Hi, I have deleted most of the files in my folders but still says I ran out of storage. I have deleted my trash folder as well.

Very confusing, getting multiple answers for how to resolve this issue.  I need to switch my email on the account – it says the default is my PERSONAL email address [personal information–redacted] but I want my WORK email as the default[personal information–redacted]. I'm not sure how the person who requested files got my personal email but this is only used for work purposes only. Can you please delete my personal email from my profile and update with the correct work email? Or who do I contact to assist with this?

I need to reset my Box password. I tried doing it, but it sent to the wrong email. Whenever I put my email in, it sends it to another one.

Hi I deleted half of my files, as my storage was getting close to the limit. Several days later, it still says the same amount of storage has been used. Thanks

I would like to share materials used in a project for a certain government agency with Box@IBM, keeping them in Japan. Perhaps this is a feature of Box Zones, but is it possible to use it with Box@IBM?

My box folder does not sync new files and I get a message that my quota is exceeded. In my account, it says that I've used all my box space (50gb). However my synced box folder is only 32gb. How can I fix this? Thank you!