Support Forum

Hello,I’m trying to upgrade my free account to a Business plan but, after filling the paiement for I have this error : "There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com."How can I do to go further ?Thanks

Hi, I'd need to know what happens to a folder in case the owner is deleted/ leaves the company? We have several Co-Owners defined. Will one of them get ownership? Or will the folder be deleted anyway? 2nd question: if somebody creates a new folder in a box owned by me and then leaves the company - will this folder be deleted or should it stay?  

My entire team is having issues accessing files in our organizations Box storage. On the website, it shows everything is active, but none of our files are populating when using shared links or direct through the website. 

Hello. <personal information removed> Notifications will not be sent to this email address. Has it been added to the suppression list?Please remove it from the suppression list.

I've deleted files but my storage still says full. I've deleted the trash but that didn't help. Please advise.

My registered email provider is no longer in service, so I can't receive the password reset link. Since my password has expired, I'm locked out. Can you help me log in with my old password or update my email address to a new one?

We have a free user that needs to collaborate with a Box enterprise Box folder, but has 2FA enabled on his account when it was disabled recently by Support themselves. It seems to have automatically re-enabled itself. Can you please help remove 2FA on this account? The previous support case where 2FA was disabled is #3464643

What is the simplest way to transfer files from Google Drive to Box? I see a lot of third party options. Is there a feature in Box to do this or do I need to download everything and then upload to Box...that seems like a ton of extra work

Hi, my Box account was linked to my old work address which doesn’t exist anymore. Since it seems that Box can’t reset an email address and there is no way to get my files anymore, I want to delete that account but not sure how to do that when I can’t access the account. I also don’t want to keep paying for an account I can no longer use. So how can I delete that account?

Tried to install current Box update and it failed.  I had my Box logs sent.  Please advise.  Thanks. 

I have created a folder on Box.com and invited internal team members to access, upload documents, etc. I have taken subsequent steps to “share” the folder with my internal team members. My team members have informed me that when they log into their Box.com accounts they do not see the folder I have shared with them. Any assistance/suggestions would be greatly appreciated.

We currently don’t have any Admins. They were deleted when they left our organisation.I need to add some users and also change log in details of existing users.Can you tell me how I can do this please - and so that I can become Admin?I am not very tech savvy so simple answers please?Have tried to find out how to contact Box directly. (Raise a ‘ticket’) but I am going round in circles and maybe can’t do this as we have a free account??Any support welcomeThank you 

I downloaded Box Drive on my Mac and every time I try to log in, it takes me to the web page which then takes me back to the drive again to try and log in. I can access my account on the web page but can't seem to get the drive to work on my Mac. I already tried to uninstall then install the drive again and it didn't help. 

I originally had a personal Box account and then intergrated it with my previous employer business account and now I have left the business and trying to get the default email changed back to my personal email address. How can I do this? I sent email to my previous employee who informed me to reach out to The Box. Can Anyone assist? Thanking you in anticipation. Ps I don’t have access to previous email so please email to <personal information removed>

Hello - We have had a user delete a number of files and are wondering if there are any backups that we may be able to restore from.Thank You.

I am not a Box customer but need to report a malicious PDF file being used as part of a phishing attack. I have the URL of the box file available, but there is no option to report the file. Please tell me how to proceed to report it to your abuse team.

I have an issue with the Netsuite integration. I get this error, SERVICE AUTHENTICATION ERROR,  when trying to create a folder on a tranaction. I can see this has been raised previously with no comments or resolution. Can anyone assist?

Hi for some reason my desktop app for box.com is not syncing with my browser version Also my colleague is sharing files that i would have typically seen and now they are not been shared.  I cannot find solutions on the box nor can I find a dirrect support email to contact to help . This is extremely frustating as I am spending time trying to sort this out that i dont have. Have tried resetting the computer and reinstalled the box app still hasnt resolved the isssue please help regards Gillian 

Hello, I have a mac that is old and will no longer update (10.15.7) When I try to download Box Tools to print out in Word it tells me I need to update but the mac is too old to update. Is there a work around? Can I download an older version of Box? 

One folder, ann within a sub folder, just won't go. I can't delete it.I've tried everything I can think of;folder isn't shared anymore. Just me, as an owner, can acces the folder Installing an automatic action (deleting on a spesific date)I keep on getting the same message “there is a problem with deleting the folder, try again’. Think there is a bug or something like that… HELPIs there an Admin way to fix this?

I am Japanese and not very proficient in English.I was using BoxCLI on Windows 10, but I have migrated to Windows 11 (*1).I installed BoxCLI version 4.5.0 (*2).The BoxCLI command results in an error (*3).There is no issue with the path setting on Windows 11.Could you please let me know the cause?*1: Enterprise 23H2*2: A window appears saying "The image file c:\Program Files (x86)@boxcli\client\bin\node.exe is a valid file, but it is for a computer type other than the current computer."*3: box-v4.5.0-arm64.exeThank you for your help.

Hello, I have a mac that is old and will no longer update. I need an older version of Box to be able to utilize the Box Tools. How do I download an older verson please?

How do i change my email address? I've looked everywhere and it does not give me the option to change primary email;

Download icon is greyed out in Box app & no other option to allow download. I get this error message: Certain settings may not be available for this item due to permissions. Where can I change those permissions???I use box to share files that need to worked locally. I have been a customer for almost 20 year, never had a issue until a couple of weeks ago. Please help!