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Question

Uploads Land In Downloads When Drag And Drop to an Empty Folder

  • March 25, 2025
  • 1 reply
  • 10 views

This just started a couple of weeks ago, and I have reproduced it in a couple of different computers (MacOS and Windows, both in Chrome). 

When I create a new folder and try to drag and drop a file to it, instead of the file uploading, it immediately acts as if it’s a download, and instead of uploading the file or files, it/they gets copied to my Downloads folder. 

This doesn’t happen if there’s already a file in that directory. It only happens if the directory I’m trying to upload to is empty. If I select a group of files locally and drag them into an empty folder to upload, every one of them just gets directly copied to my downloads folder as if I were trying to download them. 

I can upload if I click the “upload” button, but old habits die hard and I’m constantly clearing duplicates out of my downloads because of this bug. 

I’ve cleared my cache. No luck. 

Is it just me? What’s up? 

Jey Bueno Box

👋 Hi ​@Braindead3xl, welcome to the Box Community!

 

It seems that the behavior you're experiencing with drag-and-drop uploads is unexpected. To assist you, I've already submitted a ticket on your behalf so that our Product Support team can investigate the issue, identify the cause, and help resolve it.

 

Please keep an eye out for an email response from our team. A support member will reach out to you shortly. You’ll also receive a case number via email. To help speed up the process, I recommend attaching a screenshot of the folder that appears to be a “downloaded folder” when you respond to the ticket.

 

If you have any other concerns in the meantime, feel free to reach out.

 

Wishing you a wonderful day! 😊


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