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Question

Unable to delete folders from trash

  • May 13, 2026
  • 1 reply
  • 56 views

Hi,
I deleted couple of large folders (about 10 gb), which were moved to trash. When I am trying to delete the folders from trash it is giving me the error “We could not perform this action because the designated folder is locked by another operation.”. It has been almost 1 hour since the folders were deleted to trash. What is the resolution for this? 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • May 13, 2026

      Hi ​@Integration User, 

      Welcome to Box Community, and we’re going to assist in permanently deleting your folders! 

       

      Looks like the deletion was relatively new and the message you received is signaling that the deletion is still in progress. Once the folder has been fully deleted, then you can go back to your trash and permanently delete the folder. 

       

      Thanks for posting! Please let us know in the Community if you have additional questions.

       

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