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Question

Account storage limit reached

  • April 15, 2026
  • 3 replies
  • 7 views
L

Hi team,

My work group is on an Enterprise plan but several members are receiving “Account storage limit reached” error messages when trying to upload files. Any ideas how to fix this?

 

3 replies

C
  • crenaud Box
  • Box Employee
  • April 15, 2026

Have your Box admin check the storage settings:

Admin Console → Enterprise Settings → User Settings → “Storage allocation (GB)”
 

L
  • lrykard
  • Author
  • New Participant
  • April 15, 2026

It was set to 10GB but I made it unlimited. A member is still getting the error message.

L
  • lrykard
  • Author
  • New Participant
  • April 15, 2026

I just tried to upload a single PDF and was given the “Account storage limit reached” error message.

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