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Question

Account storage limit reached

  • April 15, 2026
  • 5 replies
  • 34 views
L

Hi team,

My work group is on an Enterprise plan but several members are receiving “Account storage limit reached” error messages when trying to upload files. Any ideas how to fix this?

 

5 replies

C
  • crenaud Box
  • Box Employee
  • April 15, 2026

Have your Box admin check the storage settings:

Admin Console → Enterprise Settings → User Settings → “Storage allocation (GB)”
 

L
  • lrykard
  • Author
  • New Participant
  • April 15, 2026

It was set to 10GB but I made it unlimited. A member is still getting the error message.

L
  • lrykard
  • Author
  • New Participant
  • April 15, 2026

I just tried to upload a single PDF and was given the “Account storage limit reached” error message.

C
  • crenaud Box
  • Box Employee
  • April 17, 2026

You will probably also need to update it for users who already have a quota:

Admin Console → Users & Groups → Select user → Click the “Edit” button next to “User Details” → Update the “Storage Used/Allocated (GB)” section

If you have to change a bunch of users, you can use “Bulk Edit”.

C
  • carlr
  • New Member
  • May 7, 2026

Hi, I’m experiencing the same issue, but in my case I have unlimited storage. I’ve updated all users on the platform to have unlimited storage, but I still keep getting the storage error message. I’ve only uploaded 7 GB, which is already below the original limit, and my account has always been set to unlimited. I’m not sure what the issue is.

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