One of our customers doesn’t have access anymore to the project nor can she reset her password for two days. She doesn’t receive the emails. Can anyone check on the ticket I send?
Case: #3567626
Thanks in advance
Question
Customer can't reset her password nor have access as previous
Hi
Welcome to Box Community, and we’re going to help reset your user’s Box password!
We've investigated our email server logs and it looks like the address is not on our bounce or suppression list.
Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com and no-reply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications
Hope it helps! Let us know in the Community if you need further assistance.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.