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Reset 2-factor Authentication

  • May 13, 2026
  • 1 reply
  • 21 views

Can you let me know how to reset the 2 FA from the account. The Authenticator application is not reachable for me after change the mobile phone. Kindly help to find the solution. I have tried to call box customer care and not getting to communicate with agent and not yet resolved.

1 reply

Rona Box
  • Community Manager
  • May 13, 2026

Hi ​@Muhammed Riswan

Welcome to Box Community, and we’re glad to assist! 

 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case and rest assured that we’ll continue to assist. 

 

Thank you for the continued support in the Community!