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2 FA not being prompted upon sign in

  • May 8, 2026
  • 1 reply
  • 64 views

I had 2-factor authentication enabled and chose to be sent a text message with a code to allow access. Recently, I have not been sent a text or prompted to enter a code. I attempted to disable 2FA and reenable it with a new authentication method. Even after doing this, I was not provided with a prompt for a code to log on 

Best answer by Rona Box

Hi ​@tucker.reyes, 

Welcome to Box Community, and we’ll assist in disabling your Multi-Factor Authentication!

 

In order to accomplish your request, I’m going to open a support ticket and a member from the Box Product Support team will contact you via email. 

 

Please keep an eye out and we will stay in touch! 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • Answer
      • May 8, 2026

      Hi ​@tucker.reyes, 

      Welcome to Box Community, and we’ll assist in disabling your Multi-Factor Authentication!

       

      In order to accomplish your request, I’m going to open a support ticket and a member from the Box Product Support team will contact you via email. 

       

      Please keep an eye out and we will stay in touch! 

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