I had 2-factor authentication enabled and chose to be sent a text message with a code to allow access. Recently, I have not been sent a text or prompted to enter a code. I attempted to disable 2FA and reenable it with a new authentication method. Even after doing this, I was not provided with a prompt for a code to log on
Question
2 FA not being prompted upon sign in
Hi
Welcome to Box Community, and we’ll assist in disabling your Multi-Factor Authentication!
In order to accomplish your request, I’m going to open a support ticket and a member from the Box Product Support team will contact you via email.
Please keep an eye out and we will stay in touch!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.