When i upgrade my plan from invidual to the Starter plan, it has error as above 

("An error occurred during the request processing. Further authentication is required for your account. Please submit a ticket at support.box.com.")

hi there

I am experiencing issues upgrading my account from the Free plan to a paid plan. After entering all payment details, I receive a message saying unable to upgrade.

Additionally, I'm unable to send Box Sign signature requests (I receive a message that the feature is temporarily unavailable).

Could you please advise me how to fix these issues?

Thanks

Hi ​@FL Nagai, 

Welcome to Box Community, and we’d love to help fix your upgrade error! 

In order to evaluate your Box account, and identify what’s causing this error. Kindly reach out to our Billing team through billing@box.com. 

We hope that it gets sorted out soon, and thanks for posting! 

Hi ​@EAM, 

Welcome to Box Community! I moved your post to this related topic, and please feel free to join the discussion. 

In addition, regarding your inability to create (Box) Sign requests, we’d like to inform you that individual free users created on June 26th onwards do not have this feature anymore. 

Hope it helps, and please let us know if you have questions. 

Hi ​@ワイエムジー, 

Welcome to Box Community! I moved your post to this related topic, and please feel free to join the discussion. 

As mentioned above, please contact members from our Billing team to assist with your Box upgrade error. 

Thanks for posting! 

hi ​@Rona Box thank you for your reply. 

Issue with upgrading: I have emailed to billing@box.com and still waiting for their reply. Do you have any idea what could be the potential causes that stops me to upgrading my account?

Sign request noted well. 

Hi ​@EAM, 

Sorry to hear about your issue. For the being, it’s best if you could wait ‘til you hear from our Billing team as they’re the ones who could help you most in regards to your Box upgrade. 

Hope you understand, and thanks for responding.