Support Forum

I signed up through gmail and am having trouble creating a password needed to access work files. I need to resolve this urgently.

Is there a way to automate a custom suffix eg. SIGNED (instead of the default (1) in Box sign documents?

I cannot recover a prior version history. how to restore??

hi, my storage is full, but it isn't. how i can resolve this problem?

My account is showing that I am out of storage but I have deleted all of my files and cannot add any new files. Please correct my storage usage.

I can't access a shared folder due to a strong password requirement. I signed in with Google SSO so I do not have a passcode. When I click to create a passcode, I get an error message that says there was a problem changing your passcode. 

Box says I'm using 35.4 GB when I'm only actually using 14.6 GB.

I am trying to sign into my business account but I'm getting an error message "Going forward, Box will require that your Google account address matches your Box account address". I hit the "Show Me How" button and it just dumps me to the main support page. I search for that error and get nothing. I had to create this account just to make a post.

My new number is data redacted

I downloaded box to back up files I created on my company's laptop.  I am no longer working for them, and they did not let me remove my personal accounts.  How can I unlink my box account or delete it from the computer.  FYI, I no longer have access to that computer.  Can someone please tell me how to remove my account from that device?  Thank you kindly.

I received messages that told me to delete box sync because it was now updated and no longer necessary. However, when I try to open files in BOX they often won't open. When I go back to Sync they will. There are files missing in Box, also. I would have been in a world of hurt if I had followed that message and deleted Sync. What do I need to do to fix these issues? It makes it so my bookkeeper often can't see things I upload.  I need actual help to resolve this! 

Dear Box Support, I am writing to request assistance with a discrepancy in my storage usage. My current reported storage is nearly 8GB, however, I have confirmed that my actual file size is less than 3GB. Could you please investigate this issue and, if applicable, run the script to rectify storage inaccuracies? Thank you for your time and assistance. Sincerely,Yos Beda

I am trying to set up SSO with Okta. I uploaded my metadata file and got this message: An error occurred while creating SSO connection. There are no other errors other than telling me to submit a support request. Can someone please assist?

Trying to use google sheets and documents in Box and want to allow multiple users access to editing real time. We are finding it makes a copy of the document which can lead to many version. Is there a way to edit documents and it not create a new version every time?

Hi, I would like to upgrade my account and don't know how I can change my billing from USD to JPY, can you please help?

Greetings Support, coming from here: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect When clicking on the suggested Link https://support.box.com/hc/en-us/requests/new no ticket can be created and there is no help available. Hence this post here: Box telling me, my storage is full, but it's not. I deleted a lot of files, emptied the trash, but nothing changed. Still Box tells me storage is full and I can not upload new documents. This happened before and the fine support was able to fix it by running that magical script.   Please run it again ;-D   Thank you very much!  

Hello, Could you run a script to fix my storage measurement (the one described in the below link)? https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect Thanks in advance!

Keep getting account storage limit reached but this is a Business Plus account! Box please can you rectify?

My account keeps telling me my storage is full or almost full.  I have checked and my deleted folder is empty, my account has 1 file in it that is 78MB.  It cannot be sitting at 16.6GB out of 20GB like it states.

Recently, Box Autoupdater eats up huge amount of memory on my iMac27. The worst it can eat up all RAM my iMac has about 60 gb. I uninstalled Box Drive then reinstalled, it does not help with the problem. Want to make sure if this is the problem related to Box or it is actually a malware.

Box sync not working, unable to preview and download any file.

Hi! You stiil couldn't fix the counter of free space. It still did't work correctly. Run your fixing script please. Thank you.

HELP!Why can't i download a zipped file approx 26MB. I tested my internet connection and have the following. Not sure what the problem is, is it bandwidth?

I have tried many times to add a managed user but get : 1) User failed to be added. 2) Groups and folders selection, as well as user settings for existing Box users, will be available after the user(s) accept invite. Also a yellow circled exclamation point shows up near the submitted managed user email address, when clicked shows the message: Email already used in a Box account but not associated with an Enterprise. Please assist ASAP.

We become indebted to.Recently, after I paid for (upgraded) my BOX account, I was no longer able to see any of the folders and files I had been using. Other information says that the folder upgrade process may take some time, so you won't be able to view it for a while. Is this normal? Will I be able to see it if I wait for a while?We are only contacting you regarding important files. If you have any idea how much it will cost, I would appreciate it if you could let me know. We apologize for the inconvenience, and thank you for your understanding.