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Question

Showing more space being used than actual amount used

  • May 23, 2025
  • 2 replies
  • 18 views

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Box says I'm using 35.4 GB when I'm only actually using 14.6 GB.

2 replies

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Box support, can you run the script on my account to resolve this issue?


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Hi William,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Hope it works!