Password help

Question

I signed up through gmail and am having trouble creating a password needed to access work files. I need to resolve this urgently.

community-manager · Answer

Hi Jessenia,Welcome to Box Community and glad to assist!Could you proceed and reset your password? To do so, please follow the steps below.Visithttps://app.box.com/resetand enter the email address associated with your Box account.Check your email, you will receive an email with a link to reset your password.Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visithttps://app.box.com/resetto have another link emailed to you.If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.Also,check your spam folderin your email client for this email.Hope it works!

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