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Password help

  • May 23, 2025
  • 1 reply
  • 12 views
C
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I signed up through gmail and am having trouble creating a password needed to access work files. I need to resolve this urgently.

    1 reply

    C
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    Hi Jessenia, 

    Welcome to Box Community and glad to assist! 

    Could you proceed and reset your password? To do so, please follow the steps below. 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it works! 

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