Dear Box Support,
I am writing to request assistance with a discrepancy in my storage usage. My current reported storage is nearly 8GB, however, I have confirmed that my actual file size is less than 3GB.
Could you please investigate this issue and, if applicable, run the script to rectify storage inaccuracies?
Thank you for your time and assistance.
Sincerely,Yos Beda
Hi Yos Beda,
Welcome to Box Community and glad to help!
Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.
In the future, if you experience incorrect storage, please let us know in this forum.
Hope it works!
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
