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Question

Storage is not Full

  • May 23, 2025
  • 2 replies
  • 14 views

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My account keeps telling me my storage is full or almost full.  I have checked and my deleted folder is empty, my account has 1 file in it that is 78MB.  It cannot be sitting at 16.6GB out of 20GB like it states.

2 replies

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Hi Christy,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Hope it works!


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My account shows incorrect storage and does not allow me add data to my account.

Please help