Google SSO and strong passcode requirement

Question

I can't access a shared folder due to a strong password requirement. I signed in with Google SSO so I do not have a passcode. When I click to create a passcode, I get an error message that says there was a problem changing your passcode.

community-manager · Answer

Hi Elsa,Welcome to Box Community and glad to assist!If you haven't already, please proceed and reset your password using the steps below.Visithttps://app.box.com/resetand enter the email address associated with your Box account.Check your email, you will receive an email with a link to reset your password.Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visithttps://app.box.com/resetto have another link emailed to you.If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.Also,check your spam folderin your email client for this email.Hope it works!

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded