I can't access a shared folder due to a strong password requirement. I signed in with Google SSO so I do not have a passcode. When I click to create a passcode, I get an error message that says there was a problem changing your passcode.
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Hi Elsa,
Welcome to Box Community and glad to assist!
If you haven't already, please proceed and reset your password using the steps below.
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it works!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.