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Greetings Support,


coming from here: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect


When clicking on the suggested Link https://support.box.com/hc/en-us/requests/new no ticket can be created and there is no help available.


Hence this post here:


Box telling me, my storage is full, but it's not.


I deleted a lot of files, emptied the trash, but nothing changed. Still Box tells me storage is full and I can not upload new documents.


This happened before and the fine support was able to fix it by running that magical script.


 


Please run it again ;-D


 


Thank you very much!


 

Hi there,


Welcome to Box Community and glad to help!


Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.


In the future, if you experience incorrect storage, please let us know in this forum.


Hope it works!

Thank you very much, it worked! May you all have a great time!

Hi, i'm having the same problem. Where can i find the script?


Thanks in advance.

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