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Greetings Support,

coming from here: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

When clicking on the suggested Link https://support.box.com/hc/en-us/requests/new no ticket can be created and there is no help available.

Hence this post here:

Box telling me, my storage is full, but it's not.

I deleted a lot of files, emptied the trash, but nothing changed. Still Box tells me storage is full and I can not upload new documents.

This happened before and the fine support was able to fix it by running that magical script.

 

Please run it again ;-D

 

Thank you very much!

 

Hi there,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Hope it works!

Thank you very much, it worked! May you all have a great time!

Hi, i'm having the same problem. Where can i find the script?

Thanks in advance.

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