Support Forum

Hi Box, After removing files from my account its showing the wrong free account space by several gigabytes, please check and fix. thanks Diana

Hello. Help me, please. Phone Number Changed, can't access 2FA . Thank you.

made inadvertent edits to a template, just want to restore first version that was uploaded as current version...

My storage is not correct it says it is full but it is not.   Thank you

Intento gestionar los usuarios y desde hace 24 horas no me lo permite. 

Hello, in business unlimited plan, is there an option to see actual bandwidth usage of each user?  Thank you, Daniel

以下の要件を実現することは可能でしょうか。・特定のフォルダの下にあるファイルを毎日、すべて、自動で削除したい。・ただしフォルダそのものは常に残したい。設定方法を教えて頂けると助かります。

I deleted my files but it did not change the amount of free space I have. i searched the community to find user who have same problem. then i found some answers. they said the only way to fix this issue is to submit a ticket to our support team. any ideas? https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrecthttps://community.box.com/t5/Archive-Forum/Deleted-files-but-didn-t-free-space/m-p/25137https://community.box.com/t5/Account-Features-Forum/Storage-Limits-Are-Wrong/m-p/50832#M95

I put in my user name,/email it is unique enough that only I would have used it, although it could have been years ago. I can’t get beyond the user name already taken to get to the box file I was invited to share

I have a Box Business plan and the files that I am trying to upload are within the file size however, I keep receiving the message that the 'Some Uploads Failed' with a more direct message stating that 'Account storage limit reached', and am not able to upload anything further. My team cannot upload anything either. Any ideas on how to fix this or even what this means? Thank you! 

My trash box has no files. But it My trash says 「304.5 MB of 10.0 GB used」. Please clear my trash box.

I am doing a migration activity where i need to give the file path. Can someone please help me to get the file path

We have been having problems with BOX lately Users who do not accept our invitation and do not register directly in our BOX data room are brutally spammed by BOX. Up to 3 mails per minute - and that in my name.

Please run a script on my account to fix the data inaccuracy issues around user storage size, folder size, and file counts. Thanks

I've recently transformed my work from Google Drive to Box and among the files are maps I've created using "My Maps". I have the Google workspace integration app installed and all other files like google spreadsheet and google docs are working. My only problem is with the maps file, is there any way I can open those files through one of Box's integration tools?  

Hi, I am unable to upload files to my Box account because it says I am out of storage. my colleague upgraded our accounts to the starter plan so unsure why this is still happening. Would be great if a script could be ran to try and solve.   Thanks, Tara

Hi, Just upgraded. Missing files.  

But when logging in on my android i get message that i am using wrong sms code.

Initially I was sent an invitation to join a team but nothing would show up so we resorted to the link option but now I get an error message. Please advise

I need to set up 2 factor authentication to use Box on Chrome or Firefox it seems. I cannot login without it taking me to that page. I tried to setup up on edge, where I can log-in, and I get to the point it is generating a QR code for me to scan but none ever appears. Please advise.

Extremely slow download speeds - would like to resolve very quickly DJ

Can I access the developer console from Business Starter to create custom applications?Also, even when uploading via API, is it correct that the upload limit for a single file is 2G?

HI, I have a free version of BOx,  I have uploaded a new version of a file and need to acces the older version of it. If I upgrede today, will that particular file have a file version? Which formule do you recommand if it was only for that particular file and never again?

Trying to password protect a shared link but I keep getting this notification: Certain settings may not be available for this item due to permissions. I do have these files watermarked and we will share them with collaborators that are going to be Previewers only but I would still like to password protect it.  How can I do this and if I need to update settings please let me know which ones to modify. Thanks in advance, KA  

Hello, when syncing users from Microsoft Entra, the correct email adress is used as primary email adress in box. When the email adress is changed in Entra, the new email adresse becomes a secondary email adress in Box. We would like to have the new email adress as the primary email adress. How can we change that? We didn't see anything in the Entra and Box Admin settings. Any help is appreciated. Thanks and kind regards Dirk | IT-Servicedesk Banijay Germany