Support Forum

I’ve seen this a few times in the forums - I have an account with an email that I can no longer access what so ever.The box tool reset my password and I have a lot of design work that is no longer accessible. Very important I can recover this.Please provide me someone to talk to so I can get access to my files please. I can show the files on my machine and describe in great detail what they are. 

Box コミュニティ担当者様（または Box ブランド管理担当者様）突然のご連絡失礼いたします。株式会社コアコンセプト・テクノロジーの笠井と申します。この度、弊社が過去に手掛けた事例（実績紹介）において、Boxのロゴを使用させていただきたく、その許諾プロセスについて確認させてください。使用の概要：使用目的： 弊社サービスとBoxの連携実績、および導入事例の紹介のため。（パワーポイント及びPDF）掲載場所： 弊社コーポレートサイトの「導入事例ページ」および紹介資料内。遵守事項： 貴社が公開されているブランドガイドライン（アイソレーション、配色等）を遵守いたします。使用するロゴ：以下のURLで公開されているロゴを使用します。https://cloud.app.box.com/v/BoxCorporateLogo つきましては、上記のような用途でロゴを使用することに問題がないか、あるいは別途正式な申請フォーム等が必要かご教示いただけますでしょうか。お忙しいところ恐縮ですが、ご確認のほどよろしくお願い申し上げます。 

I run this command (numbers changed for amusement)box collaborations:create [removed by moderator] folder --user-id= [removed by moderator] --role=editor --notifyI get this error:user_already_collaborator - User is already a collaborator The user is a collaborator: viewer on the parent-folder 3 levels higher. I want them to be able to edit items in this lower level folder. In the UI, I can do this. In the box:cli, I cannot. The closest I came to working was AI suggesting I create a folder+user group for each folder/user combination and add that as a new collaborator for the lower folder. While this probably would work, I want to do this for hundreds of folders, and I don’t want to pollute my group list.I’ve tried --login instead of --user-id. I have tried --no-notify, and --notify. I have tried --can-see-path. I have tried everything the buggy AIs have suggested, all with no change.

Two things:An update to Box in the last 10 days or so has made downloading far less efficient than the previous setup where I was asked from my desktop what I wanted to do with the completed document. Now I have to go to box to download each file. Why was this done? Is there an option to use the previous setup? Second, my completed documents no longer have _signed at the end of my document names. Now when I download, they have identical names as the original unsigned drafts that I uploaded to Box for processing. Why was this removed?

I am working on a MacBook Air M1, 2020.  I have downloaded Box Drive for Mac before but about a month ago deleted the app as I wasn’t using it and wanted to free up space on my Mac (which there is plenty of storage available).  I now need to use Box for personal and work purposes.  I have a personal account.  I want to download and use Box Drive for Mac to gain easier access to files on my Mac.  I download the software from Box’s website, the installer starts, but gets stuck on the last step (I forge the name of the step) and cancels/states it cannot download the app (no reason is provided).  I do not have any “special” software that prevents me from downloading apps off the internet.  Please let me know why I cannot download this software app and what I need to do to rectify it. 

I have a business plan account and cannot create a support ticket.  I clicked on everything for a long time and I can only reach the support forum.   I tried everything I found on the support forum and still cannot connect to create a support ticket.  If anyone can please assist me. 

First, I know Box does not support Mac aliases or Windows shortcuts, but up until 2.24.x they left those files alone. Users were able to create and use aliases/shortcuts on their local devices. I use Mac aliases to organize groups of files located in a master directory. It's important to my workflow.   Since the last Box Drive update on my Mac OS (Box Drive 2.24.193) my Mac will not open original files using an alias if the original file is in my Box drive. An alias file can be successfully created on my Mac in my Box drive, but the sync process changes something about the file that makes it unusable. Aliases created in a directory outside of my Box drive work fine. The Box sync does something on the Mac to the alias file to make it unusable on the Mac.   Box support requested a screencast. The link is below where you can see the corruption take place. You’ll notice on the video that the alias is created correctly. Then the Box Drive syncs online. After the sync is completed something

I have set up unlimited storage for my co-admin on Business Plus account, but when he opens the settings, he faces the limitation of 1 tb. I have manually changed his storage to unlimited, then to 4 tb, but nothing changed, he still sees only 1 tb limitation. What should we do?

I tried to change my BOX account, but changing the email address didn't work and I accidentally deleted one account.I apologize for the inconvenience, but I would like to request restoration.Thank you in advance for your assistance.

I have authenticated the domain via TXT in DNS.  This was done last Wednesday.  I am still unable to add two users who previously registered with Box.com as free accounts.  I get the default message that the user already exists - " Email already used in a Box account but not associated with an enterprise".  When I go to the External Users list - neither External Users nor Unmanaged Users has them listed.  I need to get these two users added asap.  Thanks.

Is it possible to drag and drop individual files from one “File and Folders” block to another “Files and Folders” block on the same page? This seems like basic organizational functionality and I was told previously that this was possible but it...does not seem to be possible unless there’s some step that I’m missing. 

We attempted to provision a new user via our IdP (Okta) and got an error that a user with that email already exists. However, when we go to the Admin Console > Users & Groups > Unmanaged Users, they are not listed, so we can't convert the account.

I have an individual who cannot open excel files in box. He can open all other files, just not the excel. He has tried deleting app and reinstalling, opening on multiple devices (phone, ipad or laptop) without any success. Any advise how to correct would be great.

So I'm not sure if anything has changed in BOX that would allow us to share with people outside our account. Parent folder(let's say this specialized group)(downloadable) class projects (Download privileges) videos(with viewing privileges only) So would there be a way to give the group the parent folder share, so that we wouldn't have to provide multiple links  I wished there was a way to override the parent's waterfall affect though so we could single out. 

I believe a Box account in my organization has been compromised. I need assistance in validating it as a received a very suspicious email from one of my organization’s Box.com folders.

We can’t upload download anything from Box Web App or Box Drive. Is there any issues on the platform?

I had an external user that had edit access to a folder for collaboration. Recently, they lost access without my doing. I have tried resharing the folder with them multiple times, but they don’t ever get the invite. They have checked their email providers quarantine section and they are not there either. They just don’t seem to be getting sent.

I have not seen an answer to this question.  How do I view tracked changes within the document?  I see my Box Notes - but there are no notes regarding an edit that was made.

After losing my connection to Box when I got a new phone, I was reconnected, but most of the files and folders I had access to have disappeared. I was also just invited to view a shared file, and when I click on the link in the invitation it leads to the list of files available to me but not the new file. I asked colleagues to remove and reinstate my access to files where they can see I have access, but that did nothing. Those files are still missing from my list. Worst of all, there’s no way that I can find to request help from Box. 

Hi, I tried to setup SSO with Azure but something went wrong, now I can´t change the IdP or any configuration, the error message says "An error occurred while creating SSO connection", "Please contact Box User Services". How can I clean this config?

I access two different Box instances for two different companies, Company A and Company B. My Box account username is my Company A email address. Company A uses Box Discovery. I can login to the Company A box instance normally. (After I go past the “Part of Company A?” → click “Continue” page, box Discovery will pull up Company A’s SSO login and I am able to access the Company A box.) when I try to access the Company B Box I have a problem. When I get to the “Part of Company B?” -> click “Not Part of Company B”, The next page that loads prompts me to enter my box account email address. I enter my “ [removed by moderator] ” username and click continue which I expect will take me to the “enter password” page. Instead, when I click continue, Box Discovery redirects me to the Company A SSO login. I am not asked to remain on the Company B instance, and am never able to access the Company B Box as I am always redirected to the “Company A” Box by Box discovery. This Box discovery redirect

Per ongeluk heb ik een map “foto’s” verwijderd van 9GB. Bij herstellen krijg ik de foutcode: “Onvoldoende ruimte in uw account om deze actie te voltooien”Ik heb alles verwijderd uit mijn box en deze zou 10Gb groot zijn. Hoe krijg ik deze terug!!  Help me aub

I create a folder and share it with a partner, but he can see it in grey color whilst I see it in blue color. But when he creates and shares the folder with me then he sees it in blue and I see it in grey as if it's not shared. All the content inside is visible to both, but the color just shows as if it's not properly shared. what can we do in this situation? 

I can’t find the download link for Boxsync anywhere, is it removed?The Box Drive is very problematic and I don’t think the develop design it for the enterprise usage. I stored all files on box which are grouped in different folder for different client. When I work with one client, I want only the folder for that client to be synced. But Box drive download THE WHOLE drive instead. I am suprised the box seems never thinking about the security and privacy which is the huge concern for enterprise customer moving from on-premisis storage to cloud storage.

Hi all, I recently generated a large number of files in my Box drive to be uploaded to the Box web browser (I know this was not the best idea). In trying to find a way to speed up the upload process, I paused the upload by logging out of Box drive on my computer and making sure to save the files waiting to be uploaded.  These files to be uploaded saved to the C drive. I have logged back into Box drive now and want to restart the upload. It did not automatically start and I was able to copy and paste some files into folders to be uploaded, but the problem is that for a large number of these files, they do not have folder names in the file name so I have no clue which folders they go in. I was hoping that when I logged out and saved the folders, Box would somehow save the mapping for the files to know which folders they go in. Is this not the case? Am I basically out of luck for getting these files to upload to Box? Thank you!