Support Forum

I’ve been using BoxSync for what seems like forever. Have it installed on two laptops and one desktop along with my iPhone.Currently running a free account w/50GB available.  Migrating to BoxDrive I understand for the free cloud my space will be reduced to 10 GB.  Is this correct? I understand the EOL have been set for December 2026 for BoxSync.  I’ve seen comments to the effect that when you install BoxDrive it will uninstall BoxSync.   Is this correct? Does the account just ger “reclassified” at Box and the local machine has no changes, or deletions to the file structure on the local machine?  Totally at a loss here. Thanks in advance for your assistance.

When I select Invite As Editor, I can not figure out how to choose any of the following settings as they are grayed out:Viewer Uploader Peviewer Uploader Uploader OnlyI am the owner of the box account.  Please advise. I already emailed 40+ people with a link to upload, and I have heard that they do not have upload permissions. What is the trick to enabling it? Thank you. 

メールアドレスの変更ができないので困っています。会社のメールアドレスが変更となるため、新しいメールアドレスに変更したいのですが、以下を参照して試したのですがダメでした。管理者は自分自身です。https://support.box.com/hc/ja/articles/360043694114-Box%E3%81%A7%E8%87%AA%E5%88%86%E3%81%AE%E3%83%A1%E3%83%BC%E3%83%AB%E3%82%A2%E3%83%89%E3%83%AC%E3%82%B9%E3%82%92%E5%A4%89%E6%9B%B4%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84?input_string=%E3%83%A1%E3%83%BC%E3%83%AB%E3%82%A2%E3%83%89%E3%83%AC%E3%82%B9%E3%81%AE%E5%A4%89%E6%9B%B4%E3%81%8C%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84 > ・ユーザーのメールアドレスを管理者が変更する方法→「プライマリメールアドレスを変更するには、box.comのアカウント設定に移動してください。」とツールチップで言われ変更できません。 アカウント設定のアカウントから「メールをリンク」しようとしたところ、以下のエラーが発生しました。> 未検証のドメインのメールアドレスを予備メールアドレスとして使用することはできません。使用するドメインの検証を管理者に依頼するか、Boxサポートの担当者にお問い合わせください。 ちなみに、新メールアドレスのユーザーは過去に新規で作成していました。こちらが存在するからエラーになるのかと思い新メールアドレスのアカウントを削除したのですが同じ結果でした。 さらに上記の新メールアドレスでindibvidualで再度アカウントを追加しようとすると、以下のエラーが出ます。↓要求の処理中にエラーが発生しました。リクエストを処理できませんでした。すべてのフィールドが正しく入力されていることを再確認し、もう一度実行してください。サポートが必要な場合は、support.bo [support.bo]x.comにアクセスしてください。↑メールアドレスの変更が難しい場合、せめて新メールアドレ

Why is the cursor inactive when the pop-up box appears for sharing a file or folder ?We have no choice but to start filling in the address with which we’re trying to share with.

Hi,I was sent some documents to sign through box and I completed the process. Now I went to download the documents in Sign → Inbox → View Details (on the group of documents) → Download. What happens is that an EMPTY zip called mybox-selected.zip gets downloaded and nothing else. Tried both on Firefox and Chrome.

Twice today I’ve gotten unsolicited 2-factor authentication codes via email. I assume I’m receiving these because someone’s trying to get into my account. I’d like to ask Box if they can tell me where these are coming from so I can block them using some of the various security options. Or can Box directly block them/that IP address? I can’t find anywhere to report that I didn’t request this 2FA code….

I have been trying to login to box to upload my job but it will not load.  It is a blank screen.  Have tried restarting computer, different browsers and nothing is working.  Is this a main site outage? 

I found previous articles on this topic but they say to “ignore the error and click save”. It gives me another error that it cannot Save. I click save anyway and then the button turns into a spinner and it hangs forever. The user I’m trying to bring into the enterprise never receives the email. 

I have a bit of a situation. My local Box workspace wasn’t syncing. The solution given to me by our help person was “copy the unsynced files folder to your desktop, and then logout and then login to box”. I did that, but now I have a directory full of unsynced files -- thousands of them, all in the same directory, with no hint as to the file path where they were originally!  is there some way to figure out how to get those back into the place they belonged in my workspace? 

My collaborator sends files/invitation that either keeps spinning and won't download or says it is deleted or I do not have access. This started only after MFA was added to box.

My clients can’t download files using the links I’ve sent them. And now, I can’t get files to open either with the links or by clicking on them directly on the page. This, of course, is holding up work. Would it be smart of Box let us know they have a glitch and gave us an ETA on which it might be fixed? We’re on deadline here, and Box is dead to me today...

Files were shared with me and I can access them through the link that was provided, but how do I find them without using the link? The link is an email, but if I can’t find that email, then I don’t have access to those documents. Is there a way in Box that I can see what files were shared with me without needing a link?

I have a question regarding Box Drive behavior.I created the following folder structure:`Box/some/share-root/share`And assigned collaborators as follows:- User B is added to "share-root"- User C is added to "share"As a result, the folder paths in Box Drive differ for each user:- Me: Box/some/share-root/share- User B: Box/share-root/share- User C: Box/shareTo normalize these differences, I am considering using symbolic links (mklink) on the local machine.For example:- Me: C:\box\share -> Box/some/share-root/share- User B: C:\box\share -> Box/share-root/share- User C: C:\box\share -> Box/shareThis would allow all users to access the same logical path (C:\box\share).My questions are:- Is it safe to create and use symbolic links from a non-Box-managed local folder to a Box Drive folder?- Are there any impacts on sync and caching behavior?- Are there any concerns regarding performance or stability?- Is this setup supported or discouraged by Box?If anyone has experience with a simil

Is it possible to change Box drive from C to D? 

 I sent out a document requesting the other party to sign using an electronic signature. A total of seven people need to sign this document.Six of them have already completed their signatures, but one person encountered an error while signing. The error message is as follows:"An error occurred and we have been notified of the issue. Please come back later and try again. Sorry for the inconvenience."Others from the same company have all completed their signing; only this one account is having issues.We have tried pressing F5, switching browsers, and checking the internet connection. We have spent two days trying to resolve this problem, but it still cannot be fixed.May I ask what might be causing this? How can it be resolved? 

Folders are appearing empty when they have content within the folders and sub-folders. Shared view links open but do not display content, though content can be downloaded.

Using Box sign to get pdfs signed by team members, the web app inbox shows number of requests in progress “Inbox (1)” however the iOS version does not show the same notification in the app inbox.Can anyone explain why that is or how to fix it?Much easier for mobile team members to sign document via mobile than on laptop.

I am trying to add a co-admin, however it fails with the message that co-admin roles must be part of an approved domain. Further when I try to add the domain in the domain administration setuo, I get an error message telling me to contact support. Can anyone help?

We have gone through the steps to verify our domain, refreshed status and it said failed. Please assist!

how do i switch from Box Sync to Box Drive without losing folders 

I would to copy a folder into multiple subfolders simultaneously. I have about 500 subfolders so doing it one by one would be impractical. Would appreciate some assistance!

I know that Box scans every uploaded files for viruses. What happens when a virus is detected? As a developer, how am I notified of the issue?

I would like our users to be able to create their own personal folder for private use...similar to how Dropbox works. The “New” button is greyed out on our users. I would like to be sure that only they have access to their own personal folder they create.

Is it possible in Box Admin to locate which users have box sync running as I know its going to be EOL in a year.

I need the most recent SOC report, not sure who our account manager is. We never use them.I need it ASAP. Thank you! Ryan