Support Forum

Hi, I would like to change the box drive default installation location from  /Library/CloudStorage/Box-Box to  /Users/MY_USERNAME/Box   How can I accomplish this?  Thank you. 

I uploaded a file, the file name had an existing file with same name already in the same folder I’m uploading to.Once the new file uploaded, the original file (with same name) disappeared. 

It says that I need to submit a support ticket to recover my account, but could you please tell me how to do that?

The goal is to integrate Microsoft Information Protection(MIP) with Box, so that Box can read the MIP labels applied to a file and apply the corresponding Box Classification.Under Classification Settings tab, when I:click on Enable Integration in Microsoft Integration Protection section grant these permissions:  and enter my tenant ID here, I get below error:  

When I decided to subscribe, it did not show me any options and automatically started a yearly plan. I was only willing to make a monthly payment. How can I switch?

I created an account yesterday to start the Box Starter trial plan. I entered my information and saw a message saying that a verification email had been sent, but I never received the email and was unable to complete the verification.Today, I created a new account using the same email address, and this time I received the verification email without any issues and successfully activated the account.Therefore, I believe that I may have accidentally registered with an incorrect email address yesterday, but I do not know which incorrect email address was used.Since my credit card information was entered during yesterday's registration, I would like to confirm whether that account was activated and whether it might start billing me after the two‑week trial ends.Could you please advise me on how to proceed with this matter?  Thanks.

Please cancel my subscription

We have two interns each summer.  If we add a license for them during that 12 week period can we cancel the license or do we have to maintain it for 1 year.  We are trying to decide if it will be cost effective for our firm. Thank you,Gari

HelloMy server sync is stuck. (Cloud Sync Synology)It seems my account (unlimited disk space) is limited!Can you do anything about it?ThanksFrancois Xavier

My personal email address is currently linked to a different, old school-managed Box account that I no longer have access to. My previous school account has been deactivated and I'm unable to log in or recover it.I'd like to either:1. Have my email disassociated from the old managed account so I can create a new personal Box account, or2. Have the old account deleted so I can re-register with the same email.I'm happy to verify ownership of the email address however you need.Could you please help me resolve this? Thank you for your time.

I am seeking a 17a3-4 SEC Undertaking Letter for a few of my broker dealer customers. Can someone please help me with this?

Hi,   The link to a file says "This shared file or folder link has been removed or is unavailable to you." Can you help me to locate my file.   Thanks

The Box error notification box is constantly popping up. How do I get rid of this? Thanks! Cailin

I'm an admin on the account and my coworkers are listed as members.  My coworker tried to send an invite to an external client and received the message "Cannot send the invite because external collaboration is not allowed".  He has sent external invites before. How can I resolve this issue?

I have a second Box account with a different email address, and when I log in, nothing I have saved appears. This happens using the desktop search function. On the other hand, I tried using the Android app, and the files load fine through it. Please, I need help… thanks in advance

I tested it several times, I can’t receive any email notification for download or upload files

I have already successfully implemented an approval process using Box Automate, and I am trying to create another process that integrates BoxSign into the process for the approved document.  I used one of the templates that had a signature process in it and modified it to what I want to do, but every time I test the process, nothing happens.  The Tracking feature either says “Our service is temporarily unavailable. Please try triggering workflow again.” or “We encountered an unexpected error and couldn’t complete this action.  If this problem persists contact support.”  I can’t tell if the issue is something on my end in how I set it up, or if the problem is Box.

I have a user that is not receiving an email invite to login to Box for the first time. Any suggestions?

We are using the free version of Box.com for our nonprofit organization, Hospeace House. We need assistance changing the owner/admin associated with our account.The current account owner is no longer affiliated with our organization and is unfortunately unavailable to assist with transferring ownership or updating the account settings.

Hi team,Hope you’re well. I need to urgently add someone to the VDR, but the current admin is currently out of office and not back for 2 weeks. Could you please make me a co-admin so I can arrange access while she’s away?Thanks,Tumi

I don’t need multiple users, I need to look at one file being shared by another company. I can’t log a ticket, it keeps taking me to community pages. Please share an email where I can contact. Really bad UI.

How can this issue be fixed. In one of the shared excel sheets keep getting this message and unable to update the sheet. 

Upgrade issue: Your account needs further verificationEvery time I try and upgrade my account it says I need to verify my account but rovides no way to verify.

Hi, I am not able to login to the sandbox environment. The box account was removed from my authenticator app, now I cannot login using mfa any longer. Can you please remove the mfa settings for the user <removed personal information>Thank you! 

I need to delete an external user but the system doesn't give me the option to delete this person.  Deleting managed users is easy but external users not so much.